The thing keeps disconnecting and reconnecting every 5 seconds

[jdavidson00]

I'm appear to be having the same issue.

Windows 8.1; All Driver updates.
Using a pair of dell 2340t monitor Daisy Chained to my Dell Laptop via usb 3.0 port.

Dual monitors reset, renegotiate, and re-display. usually re-homing my apps onto my laptop display.

The only resolve I have is to unplug one of the monitors.

I do not have this issue on non-windows 8.1 Systems. Mac, Windows 8, win7 all work fine.

I have tried all different driver versions, I have used the display link driver cleaner, I have tried with disabling usb power saving.

I can private message you a dump of the tool if you'd like

[JamesH]

Originally Posted by jdavidson00

I'm appear to be having the same issue.

Windows 8.1; All Driver updates.
Using a pair of dell 2340t monitor Daisy Chained to my Dell Laptop via usb 3.0 port.

Dual monitors reset, renegotiate, and re-display. usually re-homing my apps onto my laptop display.

The only resolve I have is to unplug one of the monitors.

I do not have this issue on non-windows 8.1 Systems. Mac, Windows 8, win7 all work fine.

I have tried all different driver versions, I have used the display link driver cleaner, I have tried with disabling usb power saving.

I can private message you a dump of the tool if you'd like

Hi,

Please send the logs along with a reference to this thread to:
technical_enquiries @ displaylink.com

Thanks,
James

[JamesH]

Hi,

Thanks for the logs.

Does this happen on all the notebooks USB ports?

James

[jdavidson00]

Yes, I have two USB ports on the dell, experience the same issue on both.

Didn't have any problem before I upgraded to windows 8.1, even with a clean install of windows 8.1.
Windows 8.0 had no issues.
My MacBook air has no issues.

[JamesH]

Hi,

Thanks - have raised this internally.

Will get back to you when I know more.

Thanks,
James

[Dan]

Have you tried disabling selective suspend?

Can you follow the instructions here:

http://blogs.msdn.com/b/usbcoreblog/...ost-title.aspx

and see if it helps?

[Witchfinder]

Similar problem on my Sony Multi-Flip 13A. Windows 8.1 seems to hate DisplayLink. I might get a lucky boot, where it runs fine for hours, but most of the time I get constant video resets/redetects every time I open, close, minimise, maximise or switch an application. Very frustrating! Log/data files sent.

[jdavidson00]

Originally Posted by Dan

Have you tried disabling selective suspend?

Can you follow the instructions here:

http://blogs.msdn.com/b/usbcoreblog/...ost-title.aspx

and see if it helps?

I did a troubleshooting testing in various power plans; balanced, high performance, and Power Saver.

High Performance power plan has "selective suspend" disabled while plugged in, I experience the same issue while in this configuration.