USB 3.0 - Works and then stops working after undocking.

JamesH · 02-24-2014, 07:38 PM

Hi,

Can you try the latest USB 3.0 host controller drivers?
https://downloadcenter.intel.com/Det...&DwnldID=22824

Thanks,
James

luke85 · 01-16-2015, 09:22 AM

Hi

I'm getting the same problem described above - connects first time, every time. If disconnected and reconnected, it doesn't detect at all. Also have the errors in device manager against the same HID devices.
This has occurred on 3 HP ProBook 640 G1's and I'm baffled as to how to get around it!
Have installed DisplayLink driver 7.7 in advance of connecting.
Have also installed latest USB 3.0 drivers available on the HP website for this model as per your earlier suggestion but hasn't resolved it.
Any ideas?
Thanks and hope you can help!

JamesH · 01-16-2015, 01:30 PM

Hi,

As soon as the issue is seen please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop.

Thanks,
James

luke85 · 01-16-2015, 04:21 PM

Thanks James, output attached.

JamesH · 01-16-2015, 06:30 PM

Hi,

Does this happen on all the USB ports on your notebooks?

Thanks,
James

luke85 · 01-19-2015, 09:25 AM

Yes I tried tested on one now, it doesn't work on any USB ports on the second plug in after the first successful plug in. A restart is required to work again, but I have to force the power off as a restart can take maybe 15 minutes (it hangs on "Shutting Down", then eventually BSOD's out with 0x9F).
Don't know if this point is important, but the errors in device manager are produced when I unplug the docking station for the first time, not when I plug it in on the second.

luke85 · 01-29-2015, 11:38 AM

Hello, any luck following my last message?

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02-24-2014, 07:38 PM	#1
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you try the latest USB 3.0 host controller drivers? https://downloadcenter.intel.com/Det...&DwnldID=22824 Thanks, James

01-16-2015, 09:22 AM	#2
luke85 Junior Member Join Date: Jan 2015 Posts: 5	Hi I'm getting the same problem described above - connects first time, every time. If disconnected and reconnected, it doesn't detect at all. Also have the errors in device manager against the same HID devices. This has occurred on 3 HP ProBook 640 G1's and I'm baffled as to how to get around it! Have installed DisplayLink driver 7.7 in advance of connecting. Have also installed latest USB 3.0 drivers available on the HP website for this model as per your earlier suggestion but hasn't resolved it. Any ideas? Thanks and hope you can help!

01-16-2015, 01:30 PM	#3
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, As soon as the issue is seen please attach the output of this tool: http://www.displaylink.com/support/ticket.php?id=269 Once downloaded, please run it and select "Gather Support Information" When you reply please select "Manage Attachments" from the "Additional Options" section below. From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop. Thanks, James

01-16-2015, 06:30 PM	#5
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Does this happen on all the USB ports on your notebooks? Thanks, James

01-19-2015, 09:25 AM	#6
luke85 Junior Member Join Date: Jan 2015 Posts: 5	Yes I tried tested on one now, it doesn't work on any USB ports on the second plug in after the first successful plug in. A restart is required to work again, but I have to force the power off as a restart can take maybe 15 minutes (it hangs on "Shutting Down", then eventually BSOD's out with 0x9F). Don't know if this point is important, but the errors in device manager are produced when I unplug the docking station for the first time, not when I plug it in on the second.

01-29-2015, 11:38 AM	#7
luke85 Junior Member Join Date: Jan 2015 Posts: 5	Hello, any luck following my last message?