Problem with Lag Time on Monitor/Unable to Open Display Link Manager

JamesH · 03-24-2014, 02:31 PM

Hi,

Regarding the Browser issue can you attach the output of this tool?
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

AaronCoutu · 03-24-2014, 04:48 PM

Hi, James,

Thanks so much for the recommendation. I thought we had something because when I ran the software, it indicated that the drivers for my VGA Graphics Adapter might be out of date, but that did not prove to be the case. When I tried to update it, it turned out to be fully up to date.

No other errors were found. I did try to run both aspects of the program. Hopefully something will turn up with DisplayLink gets the report from the second part of the scan.

We are still seeing the delay on the remote monitor.

Thanks,
Aaron

JamesH · 03-25-2014, 04:27 PM

Hi,

Can you attach the output of the tool to this thread?

On the tool click on "Gather Support Information" to gather the system information DisplayLink requires. The zip file of information will be saved on your Windows desktop.

When you select Reply in the Additional Options section select Manager Attachments and then select the zipped up output and choose Upload.

Thanks,
James

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03-24-2014, 02:31 PM	#1
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Regarding the Browser issue can you attach the output of this tool? http://www.displaylink.com/support/ticket.php?id=269 Thanks, James

03-24-2014, 04:48 PM	#2
AaronCoutu Junior Member Join Date: Mar 2014 Location: Rhode Island Posts: 2	Hi, James, Thanks so much for the recommendation. I thought we had something because when I ran the software, it indicated that the drivers for my VGA Graphics Adapter might be out of date, but that did not prove to be the case. When I tried to update it, it turned out to be fully up to date. No other errors were found. I did try to run both aspects of the program. Hopefully something will turn up with DisplayLink gets the report from the second part of the scan. We are still seeing the delay on the remote monitor. Thanks, Aaron

03-25-2014, 04:27 PM	#3
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you attach the output of the tool to this thread? On the tool click on "Gather Support Information" to gather the system information DisplayLink requires. The zip file of information will be saved on your Windows desktop. When you select Reply in the Additional Options section select Manager Attachments and then select the zipped up output and choose Upload. Thanks, James