Unable to install latest Windows driver ver 7.5 M1

[Wim]

There is a service called mctkmd still installed that is causing the check to fail.
Follow the steps here to check MCT software is uninstalled:

http://displaylink.com/support/ticket.php?id=359

If it is removed from the program files, you still have the mctkmd service hanging around. I think you can uninstall it with:

And type: "sc delete mctkmd"

Hopefully that should fix it.

Wim

[gewell]

I never did see the MCT install package so I wasn't able to uninstall that directly (this was the first thing I tried yesterday). Your pointer to delete the service seemed to remove it but it looks like there is still something preventing the DisplayLink install as I still get the same error message. Attached is my new compatibility log... could you tell me what else is holding things up? Alternately, if you tell me everything it looks for, I can do a clean sweep of any straggling services, reg settings, files, etc.

[Wim]

Its now finding a service called mctkmdldr.

Have you installed other USB graphics software on this PC before? It looks like left over MCT software, but I don't see anything in your programs list.

It would be nice to uninstall this properly rather than manually removing services...

Wim

[gewell]

I did have a previous USB->HDMI device and likely had this software. I thought I uninstalled it back then and I'm not sure why so many things lingered.

Anyways, after deleting the final service you suggested, I'm good now. Thanks for you help.

[rthietten]

I followed the thread above and still not able to install software. Getting the message that other USB software is installed. I did have some of the services running that were mentioned above and have gone in to the CMD prompt at ran the sc delete command.

I am attaching the last log file for you to look at and tell me what service is still running to cause the install fail.

Thanks for your help,
Ray

[rthietten]

I went into Windows task manager and found two MCT utilities still running. I then went into CCleaner and saw that in the Startup that there was a MCTUtility exe file. I disabled this from startup and then went to the folder with the executables and renamed several files with a .bu extension so they would not run. The folder these were in was called DesktopUtil and the file names were:

FDispPos.exe MCTDesktopSvr.exe MCTDUtil.exe MCTDUtil.ini MCTHOOKKEY.DLL Util-Desktop.exe

Rebooted PC then went into Task manager to verify MCT process were not running then tried to reinstall software. Still getting the USB compatibility software failure.

I am attaching the latest log file. If you can look at this one and see what is still causing it to fail.

Thanks,
Ray

[JamesH]

Hi,

The compatcheck tool has flagged up the existence of "MCTDesktopSvr.exe"

From the command line try "sc delete MCTDesktopSvr"

Thanks,
James

[Wim]

Thanks for the update. I've now added these extra steps to the knowledgebase article to help others.

Wim

[EnterpriseSearch]

Hi Team,

I'm trying to install "DisplayLink_7.5M2" to my Samsung ATIV Book 9 NP900X4C-K01AU - Running Windows 8.1

When installing the software I receive the following error:

"DisplayLink has detected USB graphics software installed form a different software vendor"

I've follows the trouble shooting tips from your knowledge base without success.

Attached is the results from the support tool.

Thanks

[JamesH]

Hi,

Please run this tool http://www.displaylink.com/support/ticket.php?id=365 and attach the output of it.

Thanks,
James