Can’t get surround sound

SakenArBiff · 03-27-2014, 04:16 PM

Hi

Sorry I didn’t see your reply before today. Missed to turn on notification.

Yes it is connected to a surround receiver.

Just for info. The surface also has a mini Display port. Then I use that output to the receiver the surround sounds works fine.

The System Compatibility Check turned out all green. Attaching the log file.

Thanks

JamesH · 03-27-2014, 05:57 PM

Thanks - apologies - should have asked before - what make and model AV receiver do you have?

SakenArBiff · 03-27-2014, 06:25 PM

It is a yamaha rx-v620

JamesH · 03-28-2014, 03:06 PM

Thanks, I've raised this internally for further investigation.

James

SakenArBiff · 05-28-2014, 05:09 PM

I now have a Toshiba Dynadock U3 instead and I still have the same problem!

I have also tried with a hp laptop with win7 and the same problem.
I get surround sound from the computers then I use the displayport but not from the HDMI port on the USB-dock.

Has anyone for sure been able to get surround sound from the HDMI port using displaylink?

I attach a new log.

Wim · 06-12-2014, 09:35 AM

We have just tested this on an Onkyo HT-R538 which is what we have for system test and 5.1 audio works. Is 5.1 definitely selected under the speaker configuration?

(Note: we show Stereo and 5.1 only)

Wim

SakenArBiff · 06-12-2014, 10:38 AM

Thanks for verify that it is possibly to get 5.1 throughout HDMI. May I ask what OS and with docking station you used?

I only have stereo or 5.1 Surround and I have tested both. The sound comes out different so I’m sure.

I will try to find another receiver to test on. But because it works then I use the computers displayport I think the receiver is fine.

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03-27-2014, 05:57 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Thanks - apologies - should have asked before - what make and model AV receiver do you have?

03-27-2014, 06:25 PM	#3
SakenArBiff Junior Member Join Date: Mar 2014 Posts: 7	It is a yamaha rx-v620

03-28-2014, 03:06 PM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Thanks, I've raised this internally for further investigation. James

06-12-2014, 09:35 AM	#6
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	We have just tested this on an Onkyo HT-R538 which is what we have for system test and 5.1 audio works. Is 5.1 definitely selected under the speaker configuration? (Note: we show Stereo and 5.1 only) Wim

06-12-2014, 10:38 AM	#7
SakenArBiff Junior Member Join Date: Mar 2014 Posts: 7	Thanks for verify that it is possibly to get 5.1 throughout HDMI. May I ask what OS and with docking station you used? I only have stereo or 5.1 Surround and I have tested both. The sound comes out different so I’m sure. I will try to find another receiver to test on. But because it works then I use the computers displayport I think the receiver is fine.