USB Graphics Software not Compatible

JamesH · 03-27-2014, 06:09 PM

Hi,

Nothing came out of the logs unfortunately.

Can you download the System Compatibility Check tool from this link and attach it's output?
http://www.displaylink.com/support/ticket.php?id=365

Thanks,
James

Mikehe · 03-28-2014, 03:25 PM

i installed an older version for Win 8.1 7.4 M1 something like that and the install went fine and dual external monitors are working from the dock but it wont let me upgrade to 7.5 which in my mind tells me something is buggy with 7.5

JamesH · 03-30-2014, 10:49 PM

Hi,

7.5 has a compatibility check built in which on your system has detected the presence of non DisplayLink USB graphics software.

Suggest checking to see if you have any of these installed:
http://www.displaylink.com/support/ticket.php?id=356

Thanks,
James

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03-27-2014, 06:09 PM	#1
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Nothing came out of the logs unfortunately. Can you download the System Compatibility Check tool from this link and attach it's output? http://www.displaylink.com/support/ticket.php?id=365 Thanks, James

03-28-2014, 03:25 PM	#2
Mikehe Junior Member Join Date: Mar 2014 Posts: 3	i installed an older version for Win 8.1 7.4 M1 something like that and the install went fine and dual external monitors are working from the dock but it wont let me upgrade to 7.5 which in my mind tells me something is buggy with 7.5

03-30-2014, 10:49 PM	#3
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, 7.5 has a compatibility check built in which on your system has detected the presence of non DisplayLink USB graphics software. Suggest checking to see if you have any of these installed: http://www.displaylink.com/support/ticket.php?id=356 Thanks, James