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#1 |
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Junior Member
Join Date: Mar 2014
Posts: 9
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Carlo, I sent you the information through the form
Thanks |
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#2 |
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Mac Team
Join Date: Feb 2009
Posts: 606
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Apologies for the partial instructions,
In order to analyse the issue and in case open a bug or technical incident with Apple we need our logs and the full system profile. Immediately after the issue has happened can you please use this tool http://www.displaylink.com/support/ticket.php?id=269 And then send us the information using http://www.displaylink.com/support/ask_question.php Thank you! Carlo |
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#3 |
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Junior Member
Join Date: Mar 2014
Posts: 9
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I will definitely try that Carlo.
In a few days I'll allocate some time to run tasks that usually crash WindowServer for me and send some logs. Thanks |
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#4 |
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Junior Member
Join Date: Mar 2014
Posts: 9
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Carlo,
I am unable to submit the report. The bug report webpage drops this error: https://www.dropbox.com/s/3d2b2lgwu2...base_error.txt and doesn't allow me to submit it. Please fix it. I'm trying to be as helpful as possible but this is annoying as hell. At least I know you read the forums and can contact you here, thanks for that. This is the text of the bug report: Version 2.1 (51922) Hi I'm having the following issues only on the external monitor handled by the displaylink adaptor (I have another monitor connected by a displayport to vga adaptor which doesn't suffer these issues) -The apple menu icon doesn't appear, though the menu works (see video) -No miniatures, or scrambled miniatures on mission control (see other video) -Choppy fullscreen video with screen flickering -Random windowserver crash when activating mission control. This happens about 5% of the times, which means that if I use mission control, the mac will crash once every 2-3 days. my thoughts about that is that it is a memory leak, because the issue seems to happen when the mac has been running for a long time, and never near after boot. The windowserver crash happened me once while watching a youtube video, but I haven't been able to reproduce it. the crash log I send you happened when I activated mission control. Please contact me if you need further information thanks Carlos Bug report file: https://www.dropbox.com/s/6511dx5btpgsijl/Archive.zip |
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#5 |
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Mac Team
Join Date: Feb 2009
Posts: 606
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Thank you we'll look at them now. The issue in the form has just been fixed... thank you again.
Carlo |
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#6 |
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Senior Member
Join Date: Apr 2011
Posts: 280
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Could you please post the WindowServer crash logs on 10.9.2 again? The dropbox link is no more valid. The WindowServer crash logs are located in /Library/Logs/DiagnosticReports/. Thanks
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#7 |
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Junior Member
Join Date: Mar 2014
Posts: 9
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ChristianP, are you referring to my logs? I sent you an updated version here: https://www.dropbox.com/s/6511dx5btpgsijl/Archive.zip
If you still want to access the old log, I restored the file: https://www.dropbox.com/s/jfnr37xd61...ndowserver.txt cheers Carlos |
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