HP Folio 13-2000 and DisplayLink USB 3.0 Dual Monitor - Not Working!

at2 · 05-30-2014, 01:26 AM

Hi James, thanks for the message. I did a test on another docking station (same model), and the connection was working - I can get all usb, ethernet, display etc connected no problem. Does it mean my first docking station is faulty? I will run a test anyway on the version you suggested and see how it goes.

UPDATE: Apparently we have tried the version on frescologic website. Same problem.

TargusLevel3 · 05-30-2014, 04:37 PM

Targus is aware of a hardware issue that has recently been diagnosed with some ACP70 docks Items number 60 and lower. This issue is most easily recognized in the Windows Device Manager where no USB Display Adapters and no Targus Giga Ethernet Network adapters are present. It is also when neither of the dock’s display ports or Ethernet ports work at all. The issue is intermittent and temperature dependent over time, showing up mostly at colder temperatures. Manufacturing has produced at ECN for a workaround for all newly manufactured docks but for deployed units that exhibit the misbehavior, please contact Targus for a free exchange.

...but be sure to update the FrescoLogic driver just the same.

If it is an ACP71, ACP076, or ACP70 Item 61 or higher, let us know.

at2 · 06-02-2014, 06:49 AM

Hi there thanks for the response. Item 50 is what we have problem with. I will look up for Targus contacts in AUS for exchange. If you have the specific contact details I could use, please send them through.

05-30-2014, 01:26 AM	#1
at2 Junior Member Join Date: May 2014 Posts: 4	Hi James, thanks for the message. I did a test on another docking station (same model), and the connection was working - I can get all usb, ethernet, display etc connected no problem. Does it mean my first docking station is faulty? I will run a test anyway on the version you suggested and see how it goes. UPDATE: Apparently we have tried the version on frescologic website. Same problem. Last edited by at2; 05-30-2014 at 05:08 AM.

05-30-2014, 04:37 PM	#2
TargusLevel3 Member Join Date: Jun 2013 Location: California Posts: 56	Could be intermittent ACP70 Item 60 or Lower Targus is aware of a hardware issue that has recently been diagnosed with some ACP70 docks Items number 60 and lower. This issue is most easily recognized in the Windows Device Manager where no USB Display Adapters and no Targus Giga Ethernet Network adapters are present. It is also when neither of the dock’s display ports or Ethernet ports work at all. The issue is intermittent and temperature dependent over time, showing up mostly at colder temperatures. Manufacturing has produced at ECN for a workaround for all newly manufactured docks but for deployed units that exhibit the misbehavior, please contact Targus for a free exchange. ...but be sure to update the FrescoLogic driver just the same. If it is an ACP71, ACP076, or ACP70 Item 61 or higher, let us know.

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06-02-2014, 06:49 AM	#3
at2 Junior Member Join Date: May 2014 Posts: 4	Hi there thanks for the response. Item 50 is what we have problem with. I will look up for Targus contacts in AUS for exchange. If you have the specific contact details I could use, please send them through.