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Old 06-10-2014, 06:53 PM   #1
FLsites
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I have the same problem. I have this one:

http://www.amazon.com/gp/product/B00...?ie=UTF8&psc=1

I have the same OS as you
Macbook Pro 13"
and a Dell P2414H WHXV7 24-Inch Screen

It is supposed to display FULL HD @ 1920 x 1080 resolution but it is only showing 1600 .

I have the 2.2 Beta and also tried the 2.1 and it doesn't work. The item said it can support even more than 1920 but nothing is showing.

PLEASE HELP. I created a ticket but not response yet.
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Old 06-11-2014, 07:00 AM   #2
Wim
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We will need log files to work out why this is happening. There is usually a rational explanation for resolution issues.

http://kb.displaylink.com/269

Wim
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Old 06-11-2014, 11:30 AM   #3
ilovepizzaa
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hi there

here are my log files

Thanks
Attached Files
File Type: zip Log files.zip (243.3 KB, 6 views)
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Old 06-12-2014, 11:16 PM   #4
FLsites
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here is my log file.

please let us know asap as we had initiated a return on amazon for defective product.
Attached Files
File Type: zip Shalyn MacBook Pro_20140612_191028.zip (528.4 KB, 2 views)
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Old 06-13-2014, 08:13 AM   #5
Carlo
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Hi,

Are these logs the complete output of the tool? I can't see any .edid file, that would contain the information received from the monitor.

Cheers,
Carlo
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