DisplayLink stopped working and now says that I have other USB display drivers

NickC · 06-16-2014, 11:22 AM

It doesn't show up in Programs and Features as it did before so I don't think that it has installed correctly.

JamesH · 06-16-2014, 11:43 AM

Hi,

OK, please try these steps:

1. Disconnect any connected Dynadocks or Lenovo USB Monitors
2. Download and run the cleaner tool from here:
http://www.displaylink.com/support/ticket.php?id=297
3. Install 7.6 M1 from here:
http://www.displaylink.com/support/downloads.php
4. Connect any Dynadocks or Lenovo USB Monitors

Let me know how you get on.

Thanks,
James

NickC · 06-16-2014, 08:03 PM

Sorry but the same as before, the warning message about a corrupted configuration file and DisplayLink doesn't appear in loaded programs.

NickC · 06-17-2014, 07:17 PM

Hi James,

Have you got any other suggestions for this?

After I ran the cleaner I noticed C:\Program Files\DisplayLink Core Software\AppInstaller\DisplayLinkCore_7.2.47873.0. dat was still present so I tried deleting this but still got the same message.

It is looking like i'm going t have to biff all of my devices which is a real pain.

Cheerio

Nick

NickC · 06-20-2014, 10:15 PM

James are you going to be able to help me solve this or am I faced with either getting rid of all of my Displaylink devices or re-installing Windows (neither of which are particularly palatable to me)?

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06-16-2014, 11:22 AM	#1
NickC Junior Member Join Date: Jun 2014 Posts: 9	It doesn't show up in Programs and Features as it did before so I don't think that it has installed correctly.

06-16-2014, 11:43 AM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, OK, please try these steps: 1. Disconnect any connected Dynadocks or Lenovo USB Monitors 2. Download and run the cleaner tool from here: http://www.displaylink.com/support/ticket.php?id=297 3. Install 7.6 M1 from here: http://www.displaylink.com/support/downloads.php 4. Connect any Dynadocks or Lenovo USB Monitors Let me know how you get on. Thanks, James

06-16-2014, 08:03 PM	#3
NickC Junior Member Join Date: Jun 2014 Posts: 9	Sorry but the same as before, the warning message about a corrupted configuration file and DisplayLink doesn't appear in loaded programs.

06-17-2014, 07:17 PM	#4
NickC Junior Member Join Date: Jun 2014 Posts: 9	Hi James, Have you got any other suggestions for this? After I ran the cleaner I noticed C:\Program Files\DisplayLink Core Software\AppInstaller\DisplayLinkCore_7.2.47873.0. dat was still present so I tried deleting this but still got the same message. It is looking like i'm going t have to biff all of my devices which is a real pain. Cheerio Nick

06-20-2014, 10:15 PM	#5
NickC Junior Member Join Date: Jun 2014 Posts: 9	James are you going to be able to help me solve this or am I faced with either getting rid of all of my Displaylink devices or re-installing Windows (neither of which are particularly palatable to me)?