DisplayLink drivers and Citrix Display Driver

[danooo]

Hi All,
I have noticed a flaw with the Citrix client and the way it interacts not just with DisplayLink drivers but some other graphics drivers also.
This may not be the same as other issues some of you are experiencing but it worked for my issue.
For dual monitor configurations, the order in which each display shows in Control Panel\All Control Panel Items\Display\Screen Resolution can affect the way Citrix apps appear and behave.
Once I swapped my secondary (external) monitor to the left of the laptop monitor, Citrix apps looked and behaved as they should.
I was able to make either monitor the "main" monitor as long as I kept the external monitor in the left position.
Screenshot attached.
Hope this helps someone!

[Wim]

Originally Posted by danooo

Hi All,
I have noticed a flaw with the Citrix client and the way it interacts not just with DisplayLink drivers but some other graphics drivers also.
This may not be the same as other issues some of you are experiencing but it worked for my issue.
For dual monitor configurations, the order in which each display shows in Control Panel\All Control Panel Items\Display\Screen Resolution can affect the way Citrix apps appear and behave.
Once I swapped my secondary (external) monitor to the left of the laptop monitor, Citrix apps looked and behaved as they should.
I was able to make either monitor the "main" monitor as long as I kept the external monitor in the left position.
Screenshot attached.
Hope this helps someone!

The display position has no influence on DisplayLink software. This is all above our driver level. So if changing the display position affects the way the apps behave, then the problem is probably with the Citrix apps not being very tolerant of multiple displays. To confirm this, it should be possible to find the same problem if using external displays without DisplayLink software.

Wim

[justgosh]

We've seen similar issues with the Citrix XenApp product and recent revisions of the DisplayLink driver.
The issue exists when you use the a DisplayLink as an additional monitor. We found the issue was repeatable with different hardware.

The fixes I've come with are:
To disable the DisplayLink monitor while using Citrix.
To duplicate another monitor onto the DisplayLink monitors while using Citrix.

The best solution I've read was:

Originally Posted by danooo

For dual monitor configurations, the order in which each display shows in Control Panel\All Control Panel Items\Display\Screen Resolution can affect the way Citrix apps appear and behave.
Once I swapped my secondary (external) monitor to the left of the laptop monitor, Citrix apps looked and behaved as they should.

Has anyone from DisplayLink contacted Citrix about better product integration or a resolution to this issue?
Given the choice of replacing an entire corporate infrastructure or returning a few docks (leaving a negative review) and getting anything else... Even if it's Citrix's fault, which I don't actually believe, DisplayLink is the product we are going to not buy.

Feel free to reach out to me directly if there is a solution to this problem.

[Wim]

We have tried to raise this with Citrix but never had any follow up. The fact that rearranging the display layout solves it should indicate that it is not a DisplayLink bug. We don't change any behaviour that is dependent on where the displays are positioned in the OS.

This could be proved by connecting multiple displays without using DisplayLink displays and seeing if the same problem occurs.

Wim

[maotx]

Originally Posted by Wim

We have tried to raise this with Citrix but never had any follow up. The fact that rearranging the display layout solves it should indicate that it is not a DisplayLink bug. We don't change any behaviour that is dependent on where the displays are positioned in the OS.

This could be proved by connecting multiple displays without using DisplayLink displays and seeing if the same problem occurs.

Wim

I too am experiencing the same issue. Windows 8.1Pro with 7.7M3 DisplayLink driver installed. Citrix works fine if dock is disconnected or if laptop screen position is to the right of external monitors.

I'm running dual-video out the dock and video on Lenovo laptop - three screens total. Previously I was running Dell Windows 7 laptop with three screens through Dell dock, no issues.

I am available for advanced troubleshooting, if DisplayLink is interested in determining the source. I believe it is a compatibility issue with Windows 8 as clicking "Identify" on screen resolution configuration displays 1 2 3 on the same monitor when laptop display is on far left, and 2 3 on same monitor and 1 on laptop when positioned to far right.

Additionally, the Citrix windows flickers black when laptop is positioned left, shows correctly but mistranslates cursor when laptop is in middle, and shows and behaves correctly when laptop is on right.

[IMACL]

Am having related issue. I work at a Hospital that uses Citirx to allow us to access internal programs. I purchased a Plugable USB-C docking station to use with my HP Spectre X360 (Windows 10, Citrix Receiver 4.7, latest DisplayLink driver supplied by Plugable). I tried using the Plugable docking station external video ports to access my work monitor (VGA HP LV2311). However loading DisplayLink drivers turns the Citrix box into a "no go" zone for the mouse on my laptop. I can load Citrix, and see all of the available programs. Clicking icon, can open a program into a Citrix box on the desktop. However, whatever program loaded the mouse refuses to enter the box! Any time I try to drag the mouse pointer onto the Citrix box it simply "bounces" off the edge of the box, making it impossible to use the program loaded into Citrix. Once I removed the DisplayLink drivers I can now use Citrix (mouse enters the Citrix box, can use the loaded program), but now cannot use DVI / Ethernet ports on the docking station. This therefore make the docking station to access external monitors unusable with Citrix.