Blank screens with Surface Pro 3

[paulwcoleman]

Followed these instructions and now everything works:

First, can you please make sure that the DisplayLink drivers are properly installed, please do so by following these steps:

1. Disconnect the adapter from the computer.

2. Run the DisplayLink Cleaner tool to completely uninstall existing DisplayLink Software:
http://displaylink.com/techsupport_f...ll_cleaner.zip

3. Download driver v7.6 M1 from the below link and follow the installation prompts.
http://www.displaylink.com/support/sla.php?fileid=119

4. Reboot the computer.

5. Replug the adapter to the computer. Allow several minutes for the driver to enumerate and for the firmware upgrade to complete.

[RPC_FL]

Originally Posted by paulwcoleman

Followed these instructions and now everything works:

First, can you please make sure that the DisplayLink drivers are properly installed, please do so by following these steps:

1. Disconnect the adapter from the computer.

2. Run the DisplayLink Cleaner tool to completely uninstall existing DisplayLink Software:
http://displaylink.com/techsupport_f...ll_cleaner.zip

3. Download driver v7.6 M1 from the below link and follow the installation prompts.
http://www.displaylink.com/support/sla.php?fileid=119

4. Reboot the computer.

5. Replug the adapter to the computer. Allow several minutes for the driver to enumerate and for the firmware upgrade to complete.

We deployed 2 of the Surface Pro 3's last week with 2 x Dell monitors, a Targus USB 3 docking station, and DisplayLink drivers DisplayLink_7.6M2 for each unit. Everything worked fine the whole week. However, this morning both users reported the monitors will not display.

Verified latest drivers, unplugged the dock, and shut down the Surface 3. When powered back on, the monitor attempts to wake up, but it is only a black screen (network and usb keyboard/mouse works fine on the dock). I plugged in my old Surface Pro 1 and the dock works fine with video.

We have a mix of Surface Pro's and 2's on our corporate network with the same setup and no issues. I believe there is an issue with the Surface 3 drivers and/or the DisplayLink video drivers that is not present on the Surface / Surface 2's.

Thanks,
Nathan

[rmmcgr]

Another SP3 with blank screen issue.

All windows updates applied, and I have gone through the uninstall, clean, reinstall process with the displaylink software to no avail.

Used the support tool to gather system information to send to display link, however on the final step to submit this the website returns an error....

Any other ideas/tricks to try.

Very odd how it was working perfectly for days and then suddenly stops...

[petridish]

I have a Surface Pro 3 and am also experiencing the exact same problem. I have three monitors connected to a Anker USB 3.0 docking station and sometimes they work and sometimes they think their working but only show a black screen.

That being said, I have found a way to fix the problem temporarily 100% of the time: system restore.

If you use system restore to go back to any restore point, the display link monitors will work. However, in a couple unplug/replugs they will go back to not working.

Hope we can find a way to fix this annoying problem.
William

[rmmcgr]

An update from me: I rolled back the driver to 7.6M2 and have the monitor connected via DisplayLink working again.

Between uninstalling the latest driver and installing 7.6M2 I also ran the DisplayLink clean tool.

It would be great if DisplayLink could please advise what they are doing to resolve this problem.

In all other respects I had a SP3 that had all the latest Microsoft drivers, firmware, updates and patches applied.

Also, I noticed the DL advice has been, in some cases, to update to the latest Intel graphics driver from the Intel site: however this fails as the SP3 has a modified driver from Microsoft so the vanilla Intel one is not correct.

[andrman]

I was away from my dock for most of this week, but I came back and also encountered this black screen issue. I followed the above recommendations of rolling back to 7.6M2 and it's working again.

I noticed that there have been two Surface hardware updates/firmware updates released by Microsoft, most recently on 10/29. Could this be something to do with it?

[petridish]

I know, seriously. Is Display Link even reading this thread?