Startech usb32hddvii DL2700 - driver not loading

JamesH · 06-30-2014, 01:01 PM

Hi,

Can you try the following:

1. Disconnect your dock
2. Uninstall DisplayLink software
3. Download and run this tool http://www.displaylink.com/support/ticket.php?id=297
4. Install DisplayLink software
5. Reconnect your dock

Thanks,
James

ccrawford404 · 07-02-2014, 01:07 AM

Thank you for your support. However, your method did not solve the problem. What next?

thank you.

--carl

ccrawford404 · 07-02-2014, 02:19 AM

I was able to get the display to work using the method listed at the bottom of this thread: http://displaylink.org/forum/showthr...816#post74816; however, the audio does not work and the firmware was not upgraded. The hardware IDs are: USB\VID_17E9&PID_4301&REV_0236 and USB\VID_17E9&PID_4301 I used the device driver for 4301. Why doesn't the driver load automatically? how can I get audio to work?

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06-30-2014, 01:01 PM	#1
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you try the following: 1. Disconnect your dock 2. Uninstall DisplayLink software 3. Download and run this tool http://www.displaylink.com/support/ticket.php?id=297 4. Install DisplayLink software 5. Reconnect your dock Thanks, James

07-02-2014, 01:07 AM	#2
ccrawford404 Junior Member Join Date: Mar 2013 Posts: 9	Thank you for your support. However, your method did not solve the problem. What next? thank you. --carl

07-02-2014, 02:19 AM	#3
ccrawford404 Junior Member Join Date: Mar 2013 Posts: 9	I was able to get the display to work using the method listed at the bottom of this thread: http://displaylink.org/forum/showthr...816#post74816; however, the audio does not work and the firmware was not upgraded. The hardware IDs are: USB\VID_17E9&PID_4301&REV_0236 and USB\VID_17E9&PID_4301 I used the device driver for 4301. Why doesn't the driver load automatically? how can I get audio to work?