Slow Network Performance - Targus Universal USB 3.0 DV Docking Station with Power

JamesH · 07-29-2014, 08:55 AM

Hi,

As a first step can you check if you are experiencing this issue:
http://www.displaylink.com/support/ticket.php?id=340

Thanks,
James

bpalfaro · 08-12-2014, 09:15 PM

James,

Sorry for the late response. I guess I am not setup to receive messages for replies.

I do not have a wireless keyboard or mouse. They are both USB. The wireless router resides in a room on the other side of the house at this point.

Anything new come along over the last couple of weeks?

Thanks,
Bryan

Wim · 08-13-2014, 03:40 PM

I believe you have the problem that James refers to. The USB 3.0 traffic to the dock is causing interference that your Wifi card is picking up and slowing down the network transfers.

A way to check is to swap from a USB 3.0 cable to a USB 2.0 cable and see if the problem goes away. If it does, then there is USB 3.0 interference coming from your dock.

Wim

bpalfaro · 08-13-2014, 05:00 PM

I do not have a USB 2.0 cable in the box.

So, based on the article James sent, I turned off 2.4ghz on my wireless card and switched to 5ghz only. This seems to work and doesn't have the poor and jumpy network performance. My router is not ideally placed for 5ghz operation which is a different problem to deal with so my wireless strength is poor. I may still be slightly affected by the USB 3.0 connection based on the article.

Instead, let me ask this, how would I "shield" the docking station? If my only option is a hardwired cable I am not sure I will keep the product as this is not possible.

Thanks,
Bryan

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07-29-2014, 08:55 AM	#1
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, As a first step can you check if you are experiencing this issue: http://www.displaylink.com/support/ticket.php?id=340 Thanks, James

08-12-2014, 09:15 PM	#2
bpalfaro Junior Member Join Date: Jul 2014 Posts: 3	James, Sorry for the late response. I guess I am not setup to receive messages for replies. I do not have a wireless keyboard or mouse. They are both USB. The wireless router resides in a room on the other side of the house at this point. Anything new come along over the last couple of weeks? Thanks, Bryan

08-13-2014, 03:40 PM	#3
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	I believe you have the problem that James refers to. The USB 3.0 traffic to the dock is causing interference that your Wifi card is picking up and slowing down the network transfers. A way to check is to swap from a USB 3.0 cable to a USB 2.0 cable and see if the problem goes away. If it does, then there is USB 3.0 interference coming from your dock. Wim

08-13-2014, 05:00 PM	#4
bpalfaro Junior Member Join Date: Jul 2014 Posts: 3	I do not have a USB 2.0 cable in the box. So, based on the article James sent, I turned off 2.4ghz on my wireless card and switched to 5ghz only. This seems to work and doesn't have the poor and jumpy network performance. My router is not ideally placed for 5ghz operation which is a different problem to deal with so my wireless strength is poor. I may still be slightly affected by the USB 3.0 connection based on the article. Instead, let me ask this, how would I "shield" the docking station? If my only option is a hardwired cable I am not sure I will keep the product as this is not possible. Thanks, Bryan