'Unknown USB Device (Set Address Failed)

[seldanne]

Hey,
Thanks... It does always happen, I fought with it a couple weeks ago and and it worked for the past couple weeks, but late last week it acted up again and haven't been able to get it to work.

I actually came across the tool after I posted, so I have gone through those steps and submitted the logs.

[seldanne]

sorry I should have maybe been more clear... it worked fine up until a couple weeks ago... then stopped working altogether, I fought with it and finally got it working... has worked fine after that until late last week. Now I can't get it to work...

[JamesH]

Hi,

Can you try these steps?

1. Uninstall DisplayLink software
2. Download and run the Cleaner tool from here:
http://www.displaylink.com/support/ticket.php?id=297
3. Download and install the latest Intel graphics driver from here:
http://www.asus.com/us/Notebooks_Ult...Desk_Download/
4. Download the latest Windows Updates
5. Install the latest DisplayLink 7.7 beta 2 driver from here:
http://www.displaylink.org/forum/showthread.php?t=63297

Thanks,
James

[seldanne]

Unfortunately the same error, I've submitted the logs

[seldanne]

Anything else I can try?

[JamesH]

Hi,

I've been through the logs but there is no sign of the dock appearing.

Here's my suggestions:
1. In the latest set of logs there is no sign of an attached monitor. Can you try a different video cable?
2. Try a different USB port on your notebook
3. Try disconnecting your dock, power cycling it and reconnecting it

If you get nowhere with that please try the following:
1. Uninstall DisplayLink software
2. Run the cleaner tool from here:
http://www.displaylink.com/support/ticket.php?id=297
3. In your BIOS try disabling the Nvidia GPU (if there is no option for that then disable the Nvidia GPU from within Device Manager)
4. Install v7.6M2

Thanks,
James

[seldanne]

Originally Posted by JamesH

Hi,

I've been through the logs but there is no sign of the dock appearing.

Here's my suggestions:
1. In the latest set of logs there is no sign of an attached monitor. Can you try a different video cable?
2. Try a different USB port on your notebook
3. Try disconnecting your dock, power cycling it and reconnecting it

If you get nowhere with that please try the following:
1. Uninstall DisplayLink software
2. Run the cleaner tool from here:
http://www.displaylink.com/support/ticket.php?id=297
3. In your BIOS try disabling the Nvidia GPU (if there is no option for that then disable the Nvidia GPU from within Device Manager)
4. Install v7.6M2

Thanks,
James

This seems to have fixed it, I disabled the Nvidia display adapter in Device Manager. Do you need logs to fix? or is this a permanent solution?