'Unknown USB Device (Set Address Failed)

seldanne · 09-15-2014, 04:07 PM

sorry I should have maybe been more clear... it worked fine up until a couple weeks ago... then stopped working altogether, I fought with it and finally got it working... has worked fine after that until late last week. Now I can't get it to work...

JamesH · 09-16-2014, 02:34 PM

Hi,

Can you try these steps?

1. Uninstall DisplayLink software
2. Download and run the Cleaner tool from here:
http://www.displaylink.com/support/ticket.php?id=297
3. Download and install the latest Intel graphics driver from here:
http://www.asus.com/us/Notebooks_Ult...Desk_Download/
4. Download the latest Windows Updates
5. Install the latest DisplayLink 7.7 beta 2 driver from here:
http://www.displaylink.org/forum/showthread.php?t=63297

Thanks,
James

seldanne · 09-16-2014, 05:56 PM

Unfortunately the same error, I've submitted the logs

seldanne · 09-18-2014, 02:22 PM

Anything else I can try?

JamesH · 09-19-2014, 01:36 PM

Hi,

I've been through the logs but there is no sign of the dock appearing.

Here's my suggestions:
1. In the latest set of logs there is no sign of an attached monitor. Can you try a different video cable?
2. Try a different USB port on your notebook
3. Try disconnecting your dock, power cycling it and reconnecting it

If you get nowhere with that please try the following:
1. Uninstall DisplayLink software
2. Run the cleaner tool from here:
http://www.displaylink.com/support/ticket.php?id=297
3. In your BIOS try disabling the Nvidia GPU (if there is no option for that then disable the Nvidia GPU from within Device Manager)
4. Install v7.6M2

Thanks,
James

seldanne · 09-29-2014, 04:51 PM

Quote:

Originally Posted by JamesH

Hi,

I've been through the logs but there is no sign of the dock appearing.

Here's my suggestions:
1. In the latest set of logs there is no sign of an attached monitor. Can you try a different video cable?
2. Try a different USB port on your notebook
3. Try disconnecting your dock, power cycling it and reconnecting it

If you get nowhere with that please try the following:
1. Uninstall DisplayLink software
2. Run the cleaner tool from here:
http://www.displaylink.com/support/ticket.php?id=297
3. In your BIOS try disabling the Nvidia GPU (if there is no option for that then disable the Nvidia GPU from within Device Manager)
4. Install v7.6M2

Thanks,
James

This seems to have fixed it, I disabled the Nvidia display adapter in Device Manager. Do you need logs to fix? or is this a permanent solution?

noname · 10-01-2014, 01:26 PM

Hi,
I've done step 1 through 5 a few times with slight variations exception that I did not install any BETA driver. I am more intersted in getting to the bottom of this since it suddendly changed. Even if the trial and error fixes this, it might come back and we start from scratch.

In the meantime I have returned the dock for repair to ASUS. However, given the uncertainty about the actual cause, it might come back without any findings, although given the fact that had tested the box on several maschines returning the same issue where the box was running before without a problem, it might very well be a HW issue.

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09-15-2014, 04:07 PM	#1
seldanne Junior Member Join Date: Aug 2014 Posts: 8	sorry I should have maybe been more clear... it worked fine up until a couple weeks ago... then stopped working altogether, I fought with it and finally got it working... has worked fine after that until late last week. Now I can't get it to work...

09-16-2014, 02:34 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you try these steps? 1. Uninstall DisplayLink software 2. Download and run the Cleaner tool from here: http://www.displaylink.com/support/ticket.php?id=297 3. Download and install the latest Intel graphics driver from here: http://www.asus.com/us/Notebooks_Ult...Desk_Download/ 4. Download the latest Windows Updates 5. Install the latest DisplayLink 7.7 beta 2 driver from here: http://www.displaylink.org/forum/showthread.php?t=63297 Thanks, James

09-16-2014, 05:56 PM	#3
seldanne Junior Member Join Date: Aug 2014 Posts: 8	Unfortunately the same error, I've submitted the logs

09-18-2014, 02:22 PM	#4
seldanne Junior Member Join Date: Aug 2014 Posts: 8	Anything else I can try?

09-19-2014, 01:36 PM	#5
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, I've been through the logs but there is no sign of the dock appearing. Here's my suggestions: 1. In the latest set of logs there is no sign of an attached monitor. Can you try a different video cable? 2. Try a different USB port on your notebook 3. Try disconnecting your dock, power cycling it and reconnecting it If you get nowhere with that please try the following: 1. Uninstall DisplayLink software 2. Run the cleaner tool from here: http://www.displaylink.com/support/ticket.php?id=297 3. In your BIOS try disabling the Nvidia GPU (if there is no option for that then disable the Nvidia GPU from within Device Manager) 4. Install v7.6M2 Thanks, James

10-01-2014, 01:26 PM	#7
noname Junior Member Join Date: Sep 2014 Posts: 5	Hi, I've done step 1 through 5 a few times with slight variations exception that I did not install any BETA driver. I am more intersted in getting to the bottom of this since it suddendly changed. Even if the trial and error fixes this, it might come back and we start from scratch. In the meantime I have returned the dock for repair to ASUS. However, given the uncertainty about the actual cause, it might come back without any findings, although given the fact that had tested the box on several maschines returning the same issue where the box was running before without a problem, it might very well be a HW issue.