Sporadic disconnection/reconnection (Win 8.1)

NinjaGrunt · 09-17-2014, 08:20 PM

This happens to me several times a day. I have isolated the issue to be a DisplayLink issue. The reason being, I have tried different monitors, machines, cables, etc. And it appears that people experience this issue on DisplayLink docking stations (mine being a Toshiba Dynadock U3.0 PA3927U-1PRP). I currently have a Dell XPS 12, and 2x Dell U2412M displays.

Currently I have 2 external monitors. 1 connected via DVI and 1 connected via HDMI. I also keep my laptop monitor active, effectively presenting 3 monitors. When the issue happens, all monitors flash/flicker, with my 2 external monitors appearing as if they were unplugged from the docking station (unplug noise exists). This resets all of my open windows (browsers and applications) to the laptop monitor. Then I move my mouse over the boundary of the laptop monitor and it re-activates the external monitors which then play a noise as if they were just plugged in. I must manually drag windows back out to the external monitors and re-size them appropriately.

I'm not sure why, but in the last week or two, the frequency of this issue has multiplied.

I downloaded the support tool and, ironically, the moment I enabled advanced logging, the symptoms reproduced. I clicked "Gather Support Information" and it immediately crashed, however it shows about 70% in the screenshot. I verified there are files including dmps in the directory, so I will upload these logs now.

Be aware, I have had this docking station for about 20 months and have ALWAYS had this issue. It just happens much more frequently now.

NinjaGrunt · 09-19-2014, 05:03 PM

Requesting an update, please.

JamesH · 09-22-2014, 10:32 AM

Hi,

Can you attach those logs that you've gathered?

Thanks,
James

NinjaGrunt · 09-22-2014, 04:52 PM

I'm not sure why they didn't upload before... Attached again.

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09-17-2014, 08:20 PM	#1
NinjaGrunt Junior Member Join Date: Sep 2014 Posts: 9	This happens to me several times a day. I have isolated the issue to be a DisplayLink issue. The reason being, I have tried different monitors, machines, cables, etc. And it appears that people experience this issue on DisplayLink docking stations (mine being a Toshiba Dynadock U3.0 PA3927U-1PRP). I currently have a Dell XPS 12, and 2x Dell U2412M displays. Currently I have 2 external monitors. 1 connected via DVI and 1 connected via HDMI. I also keep my laptop monitor active, effectively presenting 3 monitors. When the issue happens, all monitors flash/flicker, with my 2 external monitors appearing as if they were unplugged from the docking station (unplug noise exists). This resets all of my open windows (browsers and applications) to the laptop monitor. Then I move my mouse over the boundary of the laptop monitor and it re-activates the external monitors which then play a noise as if they were just plugged in. I must manually drag windows back out to the external monitors and re-size them appropriately. I'm not sure why, but in the last week or two, the frequency of this issue has multiplied. I downloaded the support tool and, ironically, the moment I enabled advanced logging, the symptoms reproduced. I clicked "Gather Support Information" and it immediately crashed, however it shows about 70% in the screenshot. I verified there are files including dmps in the directory, so I will upload these logs now. Be aware, I have had this docking station for about 20 months and have ALWAYS had this issue. It just happens much more frequently now.

09-19-2014, 05:03 PM	#2
NinjaGrunt Junior Member Join Date: Sep 2014 Posts: 9	Requesting an update, please.

09-22-2014, 10:32 AM	#3
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you attach those logs that you've gathered? Thanks, James