'Unknown USB Device (Set Address Failed)

JamesH · 09-19-2014, 01:36 PM

Hi,

I've been through the logs but there is no sign of the dock appearing.

Here's my suggestions:
1. In the latest set of logs there is no sign of an attached monitor. Can you try a different video cable?
2. Try a different USB port on your notebook
3. Try disconnecting your dock, power cycling it and reconnecting it

If you get nowhere with that please try the following:
1. Uninstall DisplayLink software
2. Run the cleaner tool from here:
http://www.displaylink.com/support/ticket.php?id=297
3. In your BIOS try disabling the Nvidia GPU (if there is no option for that then disable the Nvidia GPU from within Device Manager)
4. Install v7.6M2

Thanks,
James

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09-19-2014, 01:36 PM	#8
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, I've been through the logs but there is no sign of the dock appearing. Here's my suggestions: 1. In the latest set of logs there is no sign of an attached monitor. Can you try a different video cable? 2. Try a different USB port on your notebook 3. Try disconnecting your dock, power cycling it and reconnecting it If you get nowhere with that please try the following: 1. Uninstall DisplayLink software 2. Run the cleaner tool from here: http://www.displaylink.com/support/ticket.php?id=297 3. In your BIOS try disabling the Nvidia GPU (if there is no option for that then disable the Nvidia GPU from within Device Manager) 4. Install v7.6M2 Thanks, James