Sleeping Monitor

JamesH · 10-06-2014, 04:59 PM

Hi,

Something is up with the hardware.

Could you follow these steps to help me diagnose this?

1. Disconnect the adapter (if connected)
2. Disconnect the monitor from the known to fail adapter
3. Uninstall the DisplayLink software
4. Reboot
5. Install the DisplayLink software
6. Connect the known to fail adapter to the PC (but don't connect the monitor to the adapter)
7. Reboot
8. Run the support tool and attach the logs.

Thanks,
James

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10-06-2014, 04:59 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Something is up with the hardware. Could you follow these steps to help me diagnose this? 1. Disconnect the adapter (if connected) 2. Disconnect the monitor from the known to fail adapter 3. Uninstall the DisplayLink software 4. Reboot 5. Install the DisplayLink software 6. Connect the known to fail adapter to the PC (but don't connect the monitor to the adapter) 7. Reboot 8. Run the support tool and attach the logs. Thanks, James