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10-07-2014, 02:22 PM
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#1 |
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Junior Member
Join Date: Aug 2014
Posts: 11
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Update
James
Many thanks for coming back to me. I have made that upgrade and at least I don't get the USB device not recognised. However although the displaylink software shows in the control panel, it is not showing in the notification area. If I plug in an ethernet cable no lights are showing and the second monitor via the DVI outlet does not show. I have re-run your diagnotic software: system compatibility check says the device is not attached. Support information file is attached. |
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10-07-2014, 02:37 PM
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#2 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Can you upgrade to the latest DisplayLink software (v7.7 M0)? You can locate it here: http://www.displaylink.com/support/downloads.php Thanks, James |
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10-12-2014, 09:23 PM
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#3 |
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Junior Member
Join Date: Aug 2014
Posts: 11
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James
I am afraid that it is still not working: adapter is not recognised and the software upgrade didn't help. Latest support information file attached This is so fustrating! Richard |
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10-13-2014, 12:20 PM
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#4 |
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Junior Member
Join Date: Oct 2014
Posts: 1
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The same problem with HZ-1 Docking statiob
Hi,
I have the same problem here... attached my files generated by the gathering tool |
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10-13-2014, 03:59 PM
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#5 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Can you try disabling the Nvidia graphics card through the BIOS or through device manager (see attached image)? If you get no joy with that please attach the latest support files (the ones you uploaded yesterday show that the older DisplayLink software and older USB 3.0 host controller driver are still installed). Thanks, James |
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10-16-2014, 05:32 AM
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#6 |
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Junior Member
Join Date: Aug 2014
Posts: 11
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Are you sure your software upgrades are both good as the reboot seems to stall. Hard reset and then it goes the second time. Anyway they are both installed, Nivida display disabled and still nothing.
Could it just be the power supply to the adaptor? Richard PS still struggling with the restarts Last edited by richards; 10-16-2014 at 04:15 PM. |
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10-17-2014, 08:56 PM
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#7 |
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Junior Member
Join Date: Aug 2014
Posts: 11
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JamesH
The start up repair seems to have cleared itself of errors (famours last words) and as far as I can see managed to retain your software/driver upgrades - but I am no expert. However when I plug in the DisplayLink adaptor, I still get USB not recognised error. Anyway the very latest support file is attached. Could it be that the power supply part of the adaptor has failed and hence on monitor and ethernet function? Is there anyway to check it? I do get 5V at the power lead because I can measure that, but how can we be sure the power supply inside is functional At what point do we give up and I get a refund for a non-working system? Richard |
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10-25-2014, 04:46 PM
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#8 |
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Junior Member
Join Date: Aug 2014
Posts: 11
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JamesH
Sorry had to re-enable the video card so that I could connect the second screen via the HDMI port. Have you looked at the data I sent? Can I get this adaptor checked/repaired under waranty as feel there is something wrong internally Richard |
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