Sporadic disconnection/reconnection (Win 8.1)

JamesH · 10-13-2014, 03:03 PM

Hi,

Try the latest Touchpad driver as the current one has been causing BSODs on your coomputer:
http://www.dell.com/support/home/us/...&categoryId=IN

Does this happen on all USB ports on your computer?

Thanks,
James

Julia · 10-19-2014, 02:03 PM

I have done everything posted here, and still have an issue. Yes, it is with all USB ports. I would be grateful for any other solutions.

NinjaGrunt · 10-20-2014, 06:45 PM

I have this latest driver installed.
1. Why is this a suggestion?
2. Why are you alluding to a BSOD? I've not experienced a BSOD, nor have I mentioned it...

Julia · 10-21-2014, 03:18 PM

I remembered back to when this issue started for me, and it was August. I have tried both the 29 Sept driver, and 18 July driver, and have issues with both. I decided to uninstall, and revert back to the 6 June driver, and I have been able to enjoy my second screen again without problems, at least so far.

Julia · 10-21-2014, 04:05 PM

Ok, reverting to the June driver has improved, but not eliminated the problem. At least, I can actually use my second screen, and reboot when it becomes a problem. A more permanent and complete solution would be most appreciated, however! Thanks!

Julia · 10-21-2014, 09:05 PM

Sorry for all the posts, but the solution of rolling back to the June driver did not last - I am still having an issue, and am very frustrated, as I would really like to make use of my 2nd monitor. I appreciate any additional help that could be offered.

NinjaGrunt · 11-05-2014, 01:50 AM

Quote:

Originally Posted by NinjaGrunt

I have this latest driver installed.
1. Why is this a suggestion?
2. Why are you alluding to a BSOD? I've not experienced a BSOD, nor have I mentioned it...

Hello!?

:co nfused:

NinjaGrunt · 11-06-2014, 10:37 PM

Amazing that no one's commenting on when they plan to fix this. We've supplied screenshots, steps to reproduce, and logs. What more must we do to enable you to do your jobs in making stable software?

b1ackplague · 11-11-2014, 02:29 PM

I know this may not help everyone but I contacted the manufacturer of my USB dock (Warpia) explaining this issue and they have agreed to send me a replacement dock free of charge. We'll see if it could be a hardware fault with the dock itself.

b1ackplague · 12-03-2014, 06:24 AM

I've been using a new dock (tested working according to Warpia) and it has done the exact same thing. I did find however that only connecting one extra monitor (so laptop screen + one 24" monitor via DVI) will make it work without fail. The minute I plug in my second monitor (DVI to HDMI adapter) it will do the sporadic disconnect.

10-19-2014, 02:03 PM	#2
Julia Junior Member Join Date: Sep 2014 Posts: 7	still an issue I have done everything posted here, and still have an issue. Yes, it is with all USB ports. I would be grateful for any other solutions.

10-21-2014, 03:18 PM	#4
Julia Junior Member Join Date: Sep 2014 Posts: 7	reverting to previous driver seems to have fixed or at least improved the issue I remembered back to when this issue started for me, and it was August. I have tried both the 29 Sept driver, and 18 July driver, and have issues with both. I decided to uninstall, and revert back to the 6 June driver, and I have been able to enjoy my second screen again without problems, at least so far.

10-21-2014, 04:05 PM	#5
Julia Junior Member Join Date: Sep 2014 Posts: 7	Not gone, but.... Ok, reverting to the June driver has improved, but not eliminated the problem. At least, I can actually use my second screen, and reboot when it becomes a problem. A more permanent and complete solution would be most appreciated, however! Thanks!

10-21-2014, 09:05 PM	#6
Julia Junior Member Join Date: Sep 2014 Posts: 7	still an issue Sorry for all the posts, but the solution of rolling back to the June driver did not last - I am still having an issue, and am very frustrated, as I would really like to make use of my 2nd monitor. I appreciate any additional help that could be offered.

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10-13-2014, 03:03 PM	#1
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Try the latest Touchpad driver as the current one has been causing BSODs on your coomputer: http://www.dell.com/support/home/us/...&categoryId=IN Does this happen on all USB ports on your computer? Thanks, James

10-20-2014, 06:45 PM	#3
NinjaGrunt Junior Member Join Date: Sep 2014 Posts: 9	I have this latest driver installed. 1. Why is this a suggestion? 2. Why are you alluding to a BSOD? I've not experienced a BSOD, nor have I mentioned it...

11-06-2014, 10:37 PM	#8
NinjaGrunt Junior Member Join Date: Sep 2014 Posts: 9	Amazing that no one's commenting on when they plan to fix this. We've supplied screenshots, steps to reproduce, and logs. What more must we do to enable you to do your jobs in making stable software?

11-11-2014, 02:29 PM	#9
b1ackplague Junior Member Join Date: Sep 2014 Posts: 9	I know this may not help everyone but I contacted the manufacturer of my USB dock (Warpia) explaining this issue and they have agreed to send me a replacement dock free of charge. We'll see if it could be a hardware fault with the dock itself.

12-03-2014, 06:24 AM	#10
b1ackplague Junior Member Join Date: Sep 2014 Posts: 9	I've been using a new dock (tested working according to Warpia) and it has done the exact same thing. I did find however that only connecting one extra monitor (so laptop screen + one 24" monitor via DVI) will make it work without fail. The minute I plug in my second monitor (DVI to HDMI adapter) it will do the sporadic disconnect.