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10-25-2014, 04:46 PM
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#1 |
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Junior Member
Join Date: Aug 2014
Posts: 11
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JamesH
Sorry had to re-enable the video card so that I could connect the second screen via the HDMI port. Have you looked at the data I sent? Can I get this adaptor checked/repaired under waranty as feel there is something wrong internally Richard |
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10-30-2014, 06:01 PM
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#2 |
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Junior Member
Join Date: Aug 2014
Posts: 11
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No sign of JamesH for ages. Is it because I mentioned warranty claim?
Does anybody else know how to test is it is the power supply within the display adaptor that is faulty? Richard |
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11-23-2014, 09:38 PM
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#3 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Sorry for the delay in replying. Can you try the following? 1. Disconnect your dock from your notebook, disconnect your dock from the mains, uninstall the DisplayLink software, run the cleaner tool from here http://www.displaylink.com/support/ticket.php?id=297, reinstall the DisplayLink software from here http://www.displaylink.com/support/downloads.php, reconenct your dock to the mains and lastly reconnect your dock to your notebook 2. Run through the steps in this FAQ: http://www.displaylink.com/support/ticket.php?id=370 Whilst the FAQ refers to a different issue to that which you are having the steps to check are relevant to your issue. 3. Check out the Microsoft troubleshooter from here: http://windows.microsoft.com/en-gb/w...th-usb-devices Let me know you get on. Thanks, James |
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