No Display Link System Tray Application (or video)

water-escape · 11-29-2009, 12:55 PM

same problem here.

Have a Mimo740.
it works fine and automatically in win7 64 bit.

now i need to use it in win7 32bit.
Drivers install fine, but give an incompatibility error and does not run.
Tried another win 7 32 bit system, no luck. How do i get my usb screen working on win 7 32 bit??

Martin · 11-30-2009, 09:26 PM

Hi,

Can you please post the displaylink debugging files here so that I can try to work out what has gone wrong. You should find them at c:\program files\displaylink core software\debug\.

Normally if the icon doesn't appear, you should ensure the device is correctly plugged in, give it a wiggle and reattach a couple of times. If there is a genuine compatibility issue, the logs should spell out what it is.

Best regards,
Martin.

water-escape · 12-01-2009, 07:55 AM

thx for your message.
I will look that up later today.

But the problems i have is on 2 computers. (both 32bit win7). i already tried it 10 times, automatically, custum. etc. But it only works on the 64bit.

(the touch part works, when i use test. The mouse moves on the main screen then But i have no screen on the mimo.

I will try it again and look up the debugger.

thirsh · 12-01-2009, 06:31 PM

I'm running 32-bit as well.

I'll post those files tonight. I'll also try reconnecting the video cable and digital video adapter, but am not too hopeful for that...

thirsh · 12-02-2009, 02:49 AM

Here are the requested debug files.

thirsh · 12-09-2009, 01:53 PM

Are you guys looking at the debug files or are you hoping this will go away on its own?

Duncan · 12-10-2009, 08:48 AM

I had a similar problem with the Kensington dock not showing video on the connected monitor also on Win7 32bit. Everything else on the dock worked (network and usb connectors)

This may sound like a strange solution, but I removed the power cable to the kensington dock and suddenly everything worked. Makes me question why they provide a power supply to the dock.

Martin · 12-14-2009, 01:36 PM

Hi Thirsh,

The logs indicate that there is a usb issue preventing the software from detecting the usb display. Please try changing the cable, or the port on the host.

Regards,
Martin

thirsh · 12-15-2009, 12:31 AM

Quote:

Originally Posted by Martin

Hi Thirsh,

The logs indicate that there is a usb issue preventing the software from detecting the usb display. Please try changing the cable, or the port on the host.

Regards,
Martin

It seems that Duncan is on to something. If I remove the power supply and then plug it back in, the device seems to register itself as a drive and launches the installer. This was an older version of the driver - it eventually resulted in a message that it is not compatible with my version of windows (7). But, then the DisplayLink Device system tray utility was there and I was actually getting video!

Furthor tested revealed that I can simply cancel the installer and the DisplayLink utility still shows up and works. I can also remove and reconnect the usb cable going to the dock and everything still works.

The only issue is on a reboot - the utility does not run and I get no video unless I disconnect and reconnect the power to the dock.

Martin, you had mentioned changing the port on the host. Do you mean the physical USB port on the netbook that I am plugging the cable in?

water-escape · 01-23-2010, 02:42 PM

Since i have never got any feedback on my e-mail. I'm still having problem with win 7 32 bit. (64bit is working fine)

I do net get any error message. but still do not get any signal on my nimo. The touch works, the rest is black screen.

I attached my log files. Hope you can see something in there.

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11-29-2009, 12:55 PM	#1
water-escape Junior Member Join Date: Nov 2009 Posts: 3	same problem here. Have a Mimo740. it works fine and automatically in win7 64 bit. now i need to use it in win7 32bit. Drivers install fine, but give an incompatibility error and does not run. Tried another win 7 32 bit system, no luck. How do i get my usb screen working on win 7 32 bit??

11-30-2009, 09:26 PM	#2
Martin Member Join Date: Sep 2009 Posts: 75	Hi, Can you please post the displaylink debugging files here so that I can try to work out what has gone wrong. You should find them at c:\program files\displaylink core software\debug\. Normally if the icon doesn't appear, you should ensure the device is correctly plugged in, give it a wiggle and reattach a couple of times. If there is a genuine compatibility issue, the logs should spell out what it is. Best regards, Martin.

12-01-2009, 07:55 AM	#3
water-escape Junior Member Join Date: Nov 2009 Posts: 3	thx for your message. I will look that up later today. But the problems i have is on 2 computers. (both 32bit win7). i already tried it 10 times, automatically, custum. etc. But it only works on the 64bit. (the touch part works, when i use test. The mouse moves on the main screen then But i have no screen on the mimo. I will try it again and look up the debugger.

12-01-2009, 06:31 PM	#4
thirsh Junior Member Join Date: Sep 2009 Posts: 7	I'm running 32-bit as well. I'll post those files tonight. I'll also try reconnecting the video cable and digital video adapter, but am not too hopeful for that...

12-09-2009, 01:53 PM	#6
thirsh Junior Member Join Date: Sep 2009 Posts: 7	Are you guys looking at the debug files or are you hoping this will go away on its own?

12-10-2009, 08:48 AM	#7
Duncan Junior Member Join Date: Oct 2009 Posts: 6	I had a similar problem with the Kensington dock not showing video on the connected monitor also on Win7 32bit. Everything else on the dock worked (network and usb connectors) This may sound like a strange solution, but I removed the power cable to the kensington dock and suddenly everything worked. Makes me question why they provide a power supply to the dock.

12-14-2009, 01:36 PM	#8
Martin Member Join Date: Sep 2009 Posts: 75	Hi Thirsh, The logs indicate that there is a usb issue preventing the software from detecting the usb display. Please try changing the cable, or the port on the host. Regards, Martin