Blank screens with Surface Pro 3

Expat · 12-30-2014, 04:01 PM

Hi Bernie, et al,

So I followed the instructions in your post above, upgrading the Intel drivers then installing the latest DisplayLink 7.7 M2 software, and it did solve the problem for a while. However, I am back at the same problem again and am out of ideas.

I have confirmed that the Intel graphics driver and the DisplayLink software are at the latest version
The monitor shows on the DisplayLink utility in the system tray as available
I have nothing plugged into the mini-video port
The external monitor shows in the Windows Screen Resolution configuration
When I plug the external monitor in, Windows beeps to recognize it, the screen flickers, and for *all* intents and purposes it is live, but with just a blank screen.

I did notice that when I change the "Extend to" and the screen flickers briefly as it always does, if I move the mouse over to the extended monitor the mouse pointer does appear briefly then "fade to black" (sorry, couldn't resist that ;-)

I'd be happy to run your support tool against the Surface if you could provide a link, and am up to almost any testing (I'd rather not re-image as other than this it appears to be fine)

Thanks for any help you can offer.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

12-30-2014, 04:01 PM	#13
Expat Junior Member Join Date: Dec 2014 Posts: 3	Hi Bernie, et al, So I followed the instructions in your post above, upgrading the Intel drivers then installing the latest DisplayLink 7.7 M2 software, and it did solve the problem for a while. However, I am back at the same problem again and am out of ideas. I have confirmed that the Intel graphics driver and the DisplayLink software are at the latest version The monitor shows on the DisplayLink utility in the system tray as available I have nothing plugged into the mini-video port The external monitor shows in the Windows Screen Resolution configuration When I plug the external monitor in, Windows beeps to recognize it, the screen flickers, and for all intents and purposes it is live, but with just a blank screen. I did notice that when I change the "Extend to" and the screen flickers briefly as it always does, if I move the mouse over to the extended monitor the mouse pointer does appear briefly then "fade to black" (sorry, couldn't resist that ;-) I'd be happy to run your support tool against the Surface if you could provide a link, and am up to almost any testing (I'd rather not re-image as other than this it appears to be fine) Thanks for any help you can offer.