Dell XPS 13 with Dell/Targus SuperSpeed USB3.0 Dock

AndyF12 · 01-07-2015, 08:35 AM

Are you using Windows 8 also?

It is very frustrating, I haven't heard anything from DisplayLink support etc. Maybe a Windows update that has broken it if it happens at the same time?

I tried rolling back all of the updates and even using older versions of the DisplayLink software. Hopefully a member of support will be able to resolve this soon.

Molds · 01-08-2015, 03:44 PM

I have the same issue.

Two XPS13s that were working fine on D3000.

Video and LAN no longer work and Windows doesn't see the dock but it does still manage to run a USB mouse and Keyb.

Have also bee through the DL uninstall, run cleaner, install latest DL software scenario all to no avail...

Come on DL: Help us out!

User · 01-09-2015, 06:07 PM

posted this on another thread:

I had the same issue with my 2 monitors not working a few weeks ago (using driver from november, not the current latest) on my D3000 with my 8.1 laptop.

I tried the same steps but was only able to get it working after unplugging the power from the dock, then plugging it back in and then connecting the USB to the computer.

When I plugged it in it said it was updating the dock. Not sure if this is the same for you. My other dock worked but also said it was updating the dock when I plugged it in.

have you tried power cycling the dock?

Molds · 01-12-2015, 11:57 AM

I've unplugged everything from the dock and connected up to a freshly booted machine but I don't have an external power source for the dock.

jlopez · 04-16-2015, 04:57 PM

Hello All, any news about this issue?

I am at the same situation!!

Thanks

Molds · 04-16-2015, 05:06 PM

DL simply blame the hardware the dock is connected too and want nothing further to do with it. I pointed out there are people all over the forums from all over the world that all of a sudden have the same issue but their support remain adamant that all of our hardware has failed. I hooked up my users without it which isn't ideal but keeps them going for now and will look for an alternative not based on DL software.

AndyF12 · 04-17-2015, 07:38 AM

I have the same issue as Molds, they blame the hardware but it is obvious that if many people's docks all over the world fail at the same time that it is a software issue. Pretty poor show really.

I gave up and replaced it with:

Kensington USB 3.0 Dual Docking Station (sd3500v)

This one uses DisplayLink and actually works so figure that out.

01-08-2015, 03:44 PM	#2
Molds Junior Member Join Date: Jan 2015 Posts: 7	XPS13 and D3000 I have the same issue. Two XPS13s that were working fine on D3000. Video and LAN no longer work and Windows doesn't see the dock but it does still manage to run a USB mouse and Keyb. Have also bee through the DL uninstall, run cleaner, install latest DL software scenario all to no avail... Come on DL: Help us out!

04-16-2015, 05:06 PM	#6
Molds Junior Member Join Date: Jan 2015 Posts: 7	Denial DL simply blame the hardware the dock is connected too and want nothing further to do with it. I pointed out there are people all over the forums from all over the world that all of a sudden have the same issue but their support remain adamant that all of our hardware has failed. I hooked up my users without it which isn't ideal but keeps them going for now and will look for an alternative not based on DL software.

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01-07-2015, 08:35 AM	#1
AndyF12 Junior Member Join Date: Jan 2015 Posts: 6	Are you using Windows 8 also? It is very frustrating, I haven't heard anything from DisplayLink support etc. Maybe a Windows update that has broken it if it happens at the same time? I tried rolling back all of the updates and even using older versions of the DisplayLink software. Hopefully a member of support will be able to resolve this soon.

01-09-2015, 06:07 PM	#3
User Junior Member Join Date: Jan 2015 Posts: 3	posted this on another thread: I had the same issue with my 2 monitors not working a few weeks ago (using driver from november, not the current latest) on my D3000 with my 8.1 laptop. I tried the same steps but was only able to get it working after unplugging the power from the dock, then plugging it back in and then connecting the USB to the computer. When I plugged it in it said it was updating the dock. Not sure if this is the same for you. My other dock worked but also said it was updating the dock when I plugged it in. have you tried power cycling the dock?

01-12-2015, 11:57 AM	#4
Molds Junior Member Join Date: Jan 2015 Posts: 7	I've unplugged everything from the dock and connected up to a freshly booted machine but I don't have an external power source for the dock.

04-16-2015, 04:57 PM	#5
jlopez Junior Member Join Date: Apr 2015 Posts: 3	Hello All, any news about this issue? I am at the same situation!! Thanks

04-17-2015, 07:38 AM	#7
AndyF12 Junior Member Join Date: Jan 2015 Posts: 6	I have the same issue as Molds, they blame the hardware but it is obvious that if many people's docks all over the world fail at the same time that it is a software issue. Pretty poor show really. I gave up and replaced it with: Kensington USB 3.0 Dual Docking Station (sd3500v) This one uses DisplayLink and actually works so figure that out.