2.4.1 on YOSEMITE not working

[Charlotte]

I sent an email on Monday with my issues. No reply. It was working on Friday and then it stopped. Saw the new 2.4b install on Monday, did that, still not working. What to do? If can't fix please tell me how to return. Thanks

Attached is the zip file you need for the logs, etc.

[Charlotte]

Originally Posted by Charlotte

I sent an email on Monday with my issues. No reply. It was working on Friday and then it stopped. Saw the new 2.4b install on Monday, did that, still not working. What to do? If can't fix please tell me how to return. Thanks

Attached is the zip file you need for the logs, etc.

Hello. I have now sent an email & also posted a message to this forum with no response to either. Please contact me back so we can troubleshoot this issue or please tell me how I can return this non-working product. Need to hear back today. Thanks

[Carlo]

Originally Posted by Charlotte

I sent an email on Monday with my issues. No reply. It was working on Friday and then it stopped. Saw the new 2.4b install on Monday, did that, still not working. What to do? If can't fix please tell me how to return. Thanks

Attached is the zip file you need for the logs, etc.

Hi Charlotte,

In the logs you captured there are no DisplayLink devices reported. If the device was connected when you captured the logs it could be a HW issue.
I'd suggest to contact the manufacturer for further debugging or a possible product return.

Best regards,
Carlo