Can't connect after disconnect

[mdi]

The update seems to be working on the first pc, but can you look at the other pc? it still have issues, even though it is updated.

[JamesH]

Hi,

From the logs I'm seeing USB connection errors.

Can you try:
1. Swapping the USB cable
2. A different USB port on the PC
3. A different dock/adapter on the PC (if you have one)

Thanks,
James

[mdi]

Hi James,

We tried the entire combination, new port, and new dock (incl. new cable), and still not working.

I have attached the result.

[mdi]

can you please look at the log files and tell me if you have any other idea?

[mdi]

Have you looked at this yet? it seems it has been downloaded once, but i haven't got a response from you. Please help.

[JamesH]

Hi,

Can you try the latest Intel USB 3.0 host controller?

It's available here:
https://downloadcenter.intel.com/dow...Chipset-Family

Please also install 7.9 M2 from here:
http://www.displaylink.com/downloads/downloads.php

Thanks,
James

[mdi]

Hi James,

It still isn't working.
I have attached a new log file, i have installed both pieces of software.

UPDATE - we have 2 different kind of docks

The problem occurs with "kensington universal notebook dockingstation modelnr: M01065"

It works on "targus USB 3.0 dual video dockingstation ACP70EU"

Do you have any other suggestions?

[mdi]

Hi James,

Can you look at the log file? please