HP NL571AA Adepter Does not display at 1920x1080

JamesH · 07-21-2015, 04:40 PM

Hi,

Can you attach the output of this tool http://support.displaylink.com/knowl...rticles/533818 so I can investigate?

Do you get the same issue if you swap the monitors?

Thanks,
James

scottie_uk · 07-21-2015, 05:02 PM

Thanks for the prompt response. Attached is the file requested.

I have not tried swapping the monitors as they are both the same make and model.

scottie_uk · 07-25-2015, 02:42 AM

Any progress in identifying my problem?

JamesH · 07-28-2015, 11:38 AM

Hi,

Can you try these tests to help pinpoint the issue?

1. Swap the monitors over - so we can rule out this being a monitor issue
2. Swap the adapters over - so we can rule out this being an adapter issue

Thanks,
James

scottie_uk · 07-28-2015, 03:30 PM

Quote:

Originally Posted by JamesH

Hi,

Can you try these tests to help pinpoint the issue?

1. Swap the monitors over - so we can rule out this being a monitor issue
2. Swap the adapters over - so we can rule out this being an adapter issue

Thanks,
James

1. Well swapping over the monitors did what I expected. Now the left one has a higher maximum resolution than the right (my monitors are the same make and model).

2. I'm not sure what you want me to do here. As mentioned I'm running Windows 7 on a MacBook Pro 13" (2012 to early 2013 model). How can I swap a graphics adapter that is internal and part of the main circuit board with my display link adapter connected by USB?

scottie_uk · 08-06-2015, 06:53 PM

James please respond with some information. The lack of response is making me question the viability of display link products.

JamesH · 08-07-2015, 02:39 PM

Hi,

I've just been trying to reproduce your problem.

I don't have a MBP running Windows but I do have a stock Dell Latitude running Windows 7 x64.

So far I tried a NL571AA HP adapter on a P2314H with 7.9 & 7.8 DisplayLink software and haven't seen this issue.

Could you try updating the Intel graphics driver for your notebook?

I'd recommend picking up the latest version.

If you have any issues with the graphics driver installation please see this FAQ:
http://www.intel.com/support/graphics/sb/CS-033915.htm

Thanks,
James

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07-21-2015, 04:40 PM	#1
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you attach the output of this tool http://support.displaylink.com/knowl...rticles/533818 so I can investigate? Do you get the same issue if you swap the monitors? Thanks, James

07-25-2015, 02:42 AM	#3
scottie_uk Junior Member Join Date: Jul 2015 Posts: 5	Any progress in identifying my problem?

07-28-2015, 11:38 AM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you try these tests to help pinpoint the issue? 1. Swap the monitors over - so we can rule out this being a monitor issue 2. Swap the adapters over - so we can rule out this being an adapter issue Thanks, James

08-06-2015, 06:53 PM	#6
scottie_uk Junior Member Join Date: Jul 2015 Posts: 5	James please respond with some information. The lack of response is making me question the viability of display link products.

08-07-2015, 02:39 PM	#7
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, I've just been trying to reproduce your problem. I don't have a MBP running Windows but I do have a stock Dell Latitude running Windows 7 x64. So far I tried a NL571AA HP adapter on a P2314H with 7.9 & 7.8 DisplayLink software and haven't seen this issue. Could you try updating the Intel graphics driver for your notebook? I'd recommend picking up the latest version. If you have any issues with the graphics driver installation please see this FAQ: http://www.intel.com/support/graphics/sb/CS-033915.htm Thanks, James