MS Surface Pro 1, Win 10 Pro, Toshiba Dynadock

JamesH · 08-03-2015, 10:17 AM

Hi,

Can you check you have the latest Windows Updates installed? On Windows 10, the graphics drivers are being pushed out through Windows Update so it's worth checking.

It sounds like you have already done this but just to be sure please follow these installation troubleshooting steps.

If you still are stumped please check if the affected monitor works OK when connected directly to the PC

Lastly please attach the output of this tool when you reply

Thanks,
James

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08-03-2015, 10:17 AM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you check you have the latest Windows Updates installed? On Windows 10, the graphics drivers are being pushed out through Windows Update so it's worth checking. It sounds like you have already done this but just to be sure please follow these installation troubleshooting steps. If you still are stumped please check if the affected monitor works OK when connected directly to the PC Lastly please attach the output of this tool when you reply Thanks, James