Windows 10 kernal failure

[techneutral]

Hey James, the one thing that I wanted to try which was, making sure the interactive service was running still did not resolve the issue. Are there any updates on where you are at with this? I really miss having my last display.

[RPC_FL]

Hello,

We are also having blue screens of death. PC Info:
PC: Dell XPS 13 Model 9343 (i7-5500U HD5500)

We reformatted Windows 10 Pro with a clean install, and everything was working great. The last step we performed was a fresh install of the DisplayLink Graphics Driver (version 7.9 M2). When Docked with 2 monitors (and mobile display disabled), it works great.

When undocked and using a SIIG USB to Ethernet adapter, it also works great.

However, if we are on Wireless, the Blue screen issue happens constantly and randomly.

We found these postings because of identical symptoms and errors in the logs (multiple entries of "Rtkl2SAudioService" not found).

[RPC_FL]

Originally Posted by RPC_FL

Hello,

We are also having blue screens of death. PC Info:
PC: Dell XPS 13 Model 9343 (i7-5500U HD5500)

We reformatted Windows 10 Pro with a clean install, and everything was working great. The last step we performed was a fresh install of the DisplayLink Graphics Driver (version 7.9 M2). When Docked with 2 monitors (and mobile display disabled), it works great.

When undocked and using a SIIG USB to Ethernet adapter, it also works great.

However, if we are on Wireless, the Blue screen issue happens constantly and randomly.

We found these postings because of identical symptoms and errors in the logs (multiple entries of "Rtkl2SAudioService" not found).

Figured out how to fix the issue:
- Uninstalled DisplayLink drivers completely. Restart.
- Used the cleanup tool to verify everything is removed. Restart.
- Go to device manager > Network adapters and uninstall the wireless driver. Restart.
- Verify the original Dell Wireless drivers are in the Device Manager.
- Go to the classic Control Panel > System > Advanced System Settings > Hardware Tab > Device Installation Settings > Select No, Never install driver software from Windows Update.
*The later version of the Wireless network driver settings was causing the issue for me (it was also labeled "Broadcom").
- Install the latest DisplayLink drivers.

[AlbanRampon]

Thank you for the additional information.
This will be helpful for our engineering team to try and find the root cause.

I'm working on having the investigation prioritized.

[DarrenDriven]

I recently bought a new HP laptop (Windows 10 Home 64bit) about a week ago and I am getting BSOD crashes when I am drawing in Illustrator or Flash, and only when I have been using the laptop with a second monitor that is connected through a Kensington USB dock.

Googling some of the specific error codes brought me to this topic, and ONLY this topic, interestingly enough.

Step one, how can I determine if my computer is using a DisplayLink driver? I am fairly certain that this is a display driver problem (HP tech support thought so, too) and I have already let Windows try to fix the issue with no luck.

Thanks.

UPDATE: I ran the support tool and the resulting zip file is located here:
http://darrendriven.com/temp/LAPTOP-...104_112458.zip