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09-22-2015, 08:14 PM
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#1 |
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Junior Member
Join Date: Sep 2015
Posts: 25
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Another picture
James...another picture of the adapter just to show you it is identical to that which you suggested.
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09-23-2015, 02:28 PM
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#2 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Understood - can you send me the make and model of that adapter? Thanks, James |
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09-23-2015, 06:36 PM
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#3 |
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Junior Member
Join Date: Sep 2015
Posts: 25
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The label states:
LUXSHARE-ICT Looks like the model # is L56D3003-R(B) |
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09-28-2015, 02:23 PM
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#4 |
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Junior Member
Join Date: Sep 2015
Posts: 25
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James....we are pushing a month on this issue, I truly appreciate your efforts, but I am still unable to utilize 2 monitors on this and the other dock I have tried. Are you able to see if there is a driver issue at play here? I really would like to have this resolved. Thank you!
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10-07-2015, 05:53 PM
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#5 |
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Junior Member
Join Date: Sep 2015
Posts: 25
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James...any updates??? PLEASE? I really need resolution and have complied with all your requests and ideas
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10-09-2015, 03:07 PM
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#6 |
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Junior Member
Join Date: Sep 2015
Posts: 25
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Reply Please?
Can Someone please offer and update or plan of attack?
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10-09-2015, 03:31 PM
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#7 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
At the moment my money is on the video adapter cable you have being behind this issue. Although they all look the same they do differ significantly. The HP one I mention is one I know to work as it's one we test with. The Dell one you have is not one we test with. If you can wait I will contact one of our overseas engineers to get a definitive answer on the video adapter cables as they work directly with the manufacturers. Thanks, James |
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