Windows 10 kernal failure

[RPC_FL]

Originally Posted by RPC_FL

Hello,

We are also having blue screens of death. PC Info:
PC: Dell XPS 13 Model 9343 (i7-5500U HD5500)

We reformatted Windows 10 Pro with a clean install, and everything was working great. The last step we performed was a fresh install of the DisplayLink Graphics Driver (version 7.9 M2). When Docked with 2 monitors (and mobile display disabled), it works great.

When undocked and using a SIIG USB to Ethernet adapter, it also works great.

However, if we are on Wireless, the Blue screen issue happens constantly and randomly.

We found these postings because of identical symptoms and errors in the logs (multiple entries of "Rtkl2SAudioService" not found).

Figured out how to fix the issue:
- Uninstalled DisplayLink drivers completely. Restart.
- Used the cleanup tool to verify everything is removed. Restart.
- Go to device manager > Network adapters and uninstall the wireless driver. Restart.
- Verify the original Dell Wireless drivers are in the Device Manager.
- Go to the classic Control Panel > System > Advanced System Settings > Hardware Tab > Device Installation Settings > Select No, Never install driver software from Windows Update.
*The later version of the Wireless network driver settings was causing the issue for me (it was also labeled "Broadcom").
- Install the latest DisplayLink drivers.