Adapter No Longer Being Recognized Since Upgrading to 2.5 Beta 1

Carlo · 09-30-2015, 08:16 AM

Hi ourzoo,

We need logs to understand what's going on. This is completely unexpected as you would imagine...

Can you please follow the instructions here: http://support.displaylink.com/knowl...to-displaylink

Best regards,
Carlo

ourzoo · 09-30-2015, 03:00 PM

I tried downloading the tool multiple times and it's downloading as an executable file for Windows and not for Mac. It doesn't matter whether I have Parallels and Windows running or not? The software is installed on the Mac HD so I don't see how sending any logs from Windows would be helpful. Please advise on what to do next?

ourzoo · 09-30-2015, 03:09 PM

Nevermind, figured out the issue. Collecting data now and will send over.

tagmike · 10-01-2015, 05:38 AM

This was my exact experience today. I sent an email to Support through the Contact form, and have downloaded the Information Collection tool.

One thing I tried in troubleshooting is looking at the System Report for the Mac, to see if the Diamond BVU 3500 was showing up as a USB device. It is not.

Prior to attempting the upgrade the system was working perfectly.

Carlo · 10-01-2015, 08:27 AM

Many thanks for the quick feedback.

To be on the safe side we are pulling the release. If you have this issue please contact us directly at http://support.displaylink.com

Banjo · 10-01-2015, 08:44 PM

this also happens in the 2.4 release version. We just figured out it was the DisplayLink software during a rebuild. Please release a patched version as soon as you can

We have a lot of folks using Display Link software and usb ethernet adapters

J

Carlo · 10-01-2015, 09:06 PM

Quote:

Originally Posted by Banjo

this also happens in the 2.4 release version. We just figured out it was the DisplayLink software during a rebuild. Please release a patched version as soon as you can

We have a lot of folks using Display Link software and usb ethernet adapters

J

Hi Banjo,

This issue is not the Ethernet adapter compatibility issue. We think your issue to be fixed in the upcoming 2.5 beta 2.

Best regards,
Carlo

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09-30-2015, 08:16 AM	#1
Carlo Mac Team Join Date: Feb 2009 Posts: 606	Hi ourzoo, We need logs to understand what's going on. This is completely unexpected as you would imagine... Can you please follow the instructions here: http://support.displaylink.com/knowl...to-displaylink Best regards, Carlo

09-30-2015, 03:00 PM	#2
ourzoo Junior Member Join Date: Sep 2015 Posts: 13	I tried downloading the tool multiple times and it's downloading as an executable file for Windows and not for Mac. It doesn't matter whether I have Parallels and Windows running or not? The software is installed on the Mac HD so I don't see how sending any logs from Windows would be helpful. Please advise on what to do next?

09-30-2015, 03:09 PM	#3
ourzoo Junior Member Join Date: Sep 2015 Posts: 13	Nevermind, figured out the issue. Collecting data now and will send over.

10-01-2015, 05:38 AM	#4
tagmike Junior Member Join Date: Oct 2015 Posts: 2	This was my exact experience today. I sent an email to Support through the Contact form, and have downloaded the Information Collection tool. One thing I tried in troubleshooting is looking at the System Report for the Mac, to see if the Diamond BVU 3500 was showing up as a USB device. It is not. Prior to attempting the upgrade the system was working perfectly.

10-01-2015, 08:27 AM	#5
Carlo Mac Team Join Date: Feb 2009 Posts: 606	Many thanks for the quick feedback. To be on the safe side we are pulling the release. If you have this issue please contact us directly at http://support.displaylink.com

10-01-2015, 08:44 PM	#6
Banjo Junior Member Join Date: Oct 2015 Posts: 1	this also happens in the 2.4 release version. We just figured out it was the DisplayLink software during a rebuild. Please release a patched version as soon as you can We have a lot of folks using Display Link software and usb ethernet adapters J