Adapter No Longer Being Recognized Since Upgrading to 2.5 Beta 1

ourzoo · 09-30-2015, 03:09 PM

Nevermind, figured out the issue. Collecting data now and will send over.

tagmike · 10-01-2015, 05:38 AM

This was my exact experience today. I sent an email to Support through the Contact form, and have downloaded the Information Collection tool.

One thing I tried in troubleshooting is looking at the System Report for the Mac, to see if the Diamond BVU 3500 was showing up as a USB device. It is not.

Prior to attempting the upgrade the system was working perfectly.

Carlo · 10-01-2015, 08:27 AM

Many thanks for the quick feedback.

To be on the safe side we are pulling the release. If you have this issue please contact us directly at http://support.displaylink.com

Banjo · 10-01-2015, 08:44 PM

this also happens in the 2.4 release version. We just figured out it was the DisplayLink software during a rebuild. Please release a patched version as soon as you can

We have a lot of folks using Display Link software and usb ethernet adapters

J

Carlo · 10-01-2015, 09:06 PM

Quote:

Originally Posted by Banjo

this also happens in the 2.4 release version. We just figured out it was the DisplayLink software during a rebuild. Please release a patched version as soon as you can

We have a lot of folks using Display Link software and usb ethernet adapters

J

Hi Banjo,

This issue is not the Ethernet adapter compatibility issue. We think your issue to be fixed in the upcoming 2.5 beta 2.

Best regards,
Carlo

ourzoo · 10-01-2015, 10:26 PM

I hope you folks get this figured out quickly. I'm happy I at least have 3 monitors in my office working, but I work from home 2 days a week usually and I'm now down to 2. This is going to hurt until this gets figured out.

tagmike · 10-02-2015, 03:55 PM

Update - I could not afford to keep my monitor disabled, so I purchased a new Plugable multi-display adapter. I plugged it in with the system shut down and 2.4 installed, and the monitor came up perfectly, runs great.

It appears, as unlikely as that seems to me, that the 2.5 beta1 driver may have actually disabled or damaged the Diamond adapter. Maybe it corrupted the firmware? This is out of my pay scale.

I will contact DisplayLink directly on this as well.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Switch to Linear Mode Hybrid Mode Switch to Threaded Mode

09-30-2015, 03:09 PM	#1
ourzoo Junior Member Join Date: Sep 2015 Posts: 13	Nevermind, figured out the issue. Collecting data now and will send over.

10-01-2015, 05:38 AM	#2
tagmike Junior Member Join Date: Oct 2015 Posts: 2	This was my exact experience today. I sent an email to Support through the Contact form, and have downloaded the Information Collection tool. One thing I tried in troubleshooting is looking at the System Report for the Mac, to see if the Diamond BVU 3500 was showing up as a USB device. It is not. Prior to attempting the upgrade the system was working perfectly.

10-01-2015, 08:27 AM	#3
Carlo Mac Team Join Date: Feb 2009 Posts: 606	Many thanks for the quick feedback. To be on the safe side we are pulling the release. If you have this issue please contact us directly at http://support.displaylink.com

10-01-2015, 08:44 PM	#4
Banjo Junior Member Join Date: Oct 2015 Posts: 1	this also happens in the 2.4 release version. We just figured out it was the DisplayLink software during a rebuild. Please release a patched version as soon as you can We have a lot of folks using Display Link software and usb ethernet adapters J

10-01-2015, 10:26 PM	#6
ourzoo Junior Member Join Date: Sep 2015 Posts: 13	I hope you folks get this figured out quickly. I'm happy I at least have 3 monitors in my office working, but I work from home 2 days a week usually and I'm now down to 2. This is going to hurt until this gets figured out.

10-02-2015, 03:55 PM	#7
tagmike Junior Member Join Date: Oct 2015 Posts: 2	Update - I could not afford to keep my monitor disabled, so I purchased a new Plugable multi-display adapter. I plugged it in with the system shut down and 2.4 installed, and the monitor came up perfectly, runs great. It appears, as unlikely as that seems to me, that the 2.5 beta1 driver may have actually disabled or damaged the Diamond adapter. Maybe it corrupted the firmware? This is out of my pay scale. I will contact DisplayLink directly on this as well.