Windows 10 - tried 2 new docks - monitors disconnect when 2 external monitors connect

Johngibson · 10-07-2015, 05:53 PM

James...any updates??? PLEASE? I really need resolution and have complied with all your requests and ideas

Johngibson · 10-09-2015, 03:07 PM

Can Someone please offer and update or plan of attack?

JamesH · 10-09-2015, 03:31 PM

Hi,

At the moment my money is on the video adapter cable you have being behind this issue. Although they all look the same they do differ significantly. The HP one I mention is one I know to work as it's one we test with. The Dell one you have is not one we test with.

If you can wait I will contact one of our overseas engineers to get a definitive answer on the video adapter cables as they work directly with the manufacturers.

Thanks,
James

Johngibson · 10-09-2015, 10:45 PM

Thanks for the contact! I have tried 5 different cables but am certainly open to purchasing exactly what you recommend. Please let me know the SKU's and I will move from there.

JamesH · 10-12-2015, 10:23 AM

Hi,

Can you try using a wired mouse? I see from an earlier post that you are using a wireless usb mouse. Just want to rule that out whilst I'm waiting to hear back on the adapter situation.

Thanks,
James

Johngibson · 10-13-2015, 05:52 PM

James,

I did as you requested, removed wireless mouse receiver from dock, connected a wired mouse, rebooted. The dock froze in about 7 minutes, perhaps stayed connected slightly longer than before, but still ended up with a monitor disconnect/freeze.

10-09-2015, 03:07 PM	#2
Johngibson Junior Member Join Date: Sep 2015 Posts: 25	Reply Please? Can Someone please offer and update or plan of attack?

10-09-2015, 10:45 PM	#4
Johngibson Junior Member Join Date: Sep 2015 Posts: 25	Will do Thanks for the contact! I have tried 5 different cables but am certainly open to purchasing exactly what you recommend. Please let me know the SKU's and I will move from there.

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10-07-2015, 05:53 PM	#1
Johngibson Junior Member Join Date: Sep 2015 Posts: 25	James...any updates??? PLEASE? I really need resolution and have complied with all your requests and ideas

10-09-2015, 03:31 PM	#3
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, At the moment my money is on the video adapter cable you have being behind this issue. Although they all look the same they do differ significantly. The HP one I mention is one I know to work as it's one we test with. The Dell one you have is not one we test with. If you can wait I will contact one of our overseas engineers to get a definitive answer on the video adapter cables as they work directly with the manufacturers. Thanks, James

10-12-2015, 10:23 AM	#5
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you try using a wired mouse? I see from an earlier post that you are using a wireless usb mouse. Just want to rule that out whilst I'm waiting to hear back on the adapter situation. Thanks, James

10-13-2015, 05:52 PM	#6
Johngibson Junior Member Join Date: Sep 2015 Posts: 25	James, I did as you requested, removed wireless mouse receiver from dock, connected a wired mouse, rebooted. The dock froze in about 7 minutes, perhaps stayed connected slightly longer than before, but still ended up with a monitor disconnect/freeze.