Windows 10 - tried 2 new docks - monitors disconnect when 2 external monitors connect

JamesH · 10-09-2015, 03:31 PM

Hi,

At the moment my money is on the video adapter cable you have being behind this issue. Although they all look the same they do differ significantly. The HP one I mention is one I know to work as it's one we test with. The Dell one you have is not one we test with.

If you can wait I will contact one of our overseas engineers to get a definitive answer on the video adapter cables as they work directly with the manufacturers.

Thanks,
James

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10-09-2015, 03:31 PM	#26
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, At the moment my money is on the video adapter cable you have being behind this issue. Although they all look the same they do differ significantly. The HP one I mention is one I know to work as it's one we test with. The Dell one you have is not one we test with. If you can wait I will contact one of our overseas engineers to get a definitive answer on the video adapter cables as they work directly with the manufacturers. Thanks, James