problems with win10 and Dell D3000

AlbanRampon · 11-04-2015, 09:15 AM

Hi Andrea,

Pretty annoying issue, I'm sorry. Because of the BSOD, it doesn't seem to be a signature related issue where it just reboots in repair mode.

Can you get the memory dump file created by the BSOD?
It includes the calling stack and could help me see what's being called at the time of crash. This could be useful to engineering. File can be rather large so it would need a cloud drive space for me to download it. You can make sure they are generated from the Startup and Recovery of the Control Panel. It would be better to have the dump, not "mini" dump.
Because it could include personal information, I would advise you start a private support ticket.

Thanks,
Alban

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11-04-2015, 09:15 AM	#9
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hi Andrea, Pretty annoying issue, I'm sorry. Because of the BSOD, it doesn't seem to be a signature related issue where it just reboots in repair mode. Can you get the memory dump file created by the BSOD? It includes the calling stack and could help me see what's being called at the time of crash. This could be useful to engineering. File can be rather large so it would need a cloud drive space for me to download it. You can make sure they are generated from the Startup and Recovery of the Control Panel. It would be better to have the dump, not "mini" dump. Because it could include personal information, I would advise you start a private support ticket. Thanks, Alban