Surface Pro 3 and Windows 10 issue

Kubam · 11-05-2015, 12:24 PM

Hello,
thank you for contacting us.

We know this problem - it is caused by error in Windows which is fixed in "day zero package" - update released soon after RTM.

Unfortunately this update is included in each next Cumulative update (we are trying fo find exact number currently) so in order to be sure it is solved, please run Windows Update on the machine and install Updates.

Last one I have narrowed down was KB3097617 but it might have changed already.

BR,
Kuba

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11-05-2015, 12:24 PM	#2
Kubam Member Join Date: Feb 2015 Posts: 51	Hello, thank you for contacting us. We know this problem - it is caused by error in Windows which is fixed in "day zero package" - update released soon after RTM. Unfortunately this update is included in each next Cumulative update (we are trying fo find exact number currently) so in order to be sure it is solved, please run Windows Update on the machine and install Updates. Last one I have narrowed down was KB3097617 but it might have changed already. BR, Kuba