Dell XPS 13 Touch Screen / Driver Issues

JamesH · 01-14-2016, 03:07 PM

Quote:

Originally Posted by terrymrowley

I just purchased a Dell XPS 13 Touch with 4K screen resolution (3200x1800).

I had no issues with my previous computer using the exact same monitor setup, but now Displaylink is randomly unstable when attached to the XPS 13, for example:

- the two connected monitors stop working and only the laptop screen is active (sometimes the monitors will work again if I remove the USB plug from the laptop, sometimes they don't work until I do a hibernate or reboot)
- all the screens freeze but come back after I hibernate the computer
- the monitor resolutions change while the computer is on
- the two connected monitors stop working momentarily (all open windows move to the laptop) and then they come back on line (it's happened 3 or 4 times in a 5 minute period)

I'm running DL v 7.9.1336.0 and have the latest drivers for the monitors and the laptop.

Could it have something to do with the 4k screen of the XPS 13?

Terry

Hi Terry,

Can you attach the output of this tool:
http://support.displaylink.com/knowl...to-displaylink

Thanks,
James

terrymrowley · 01-14-2016, 03:29 PM

Hello James,

I submitted that twice and person named Jakob Malek has responded / is working the issue which he said he elevated to Engineering.

I don't want to duplicate your effort but I'm happy to generate and provide that again.

Please let me know and I'll upload that file.

Terry

roymorden · 01-14-2016, 03:37 PM

Hi
I'd appreciate you looking at mine, can't get the Ethernet to work, lack of driver. Have tried da100 (7.3) from dell and 7.4 from display link site.

terrymrowley · 01-14-2016, 03:53 PM

James,

I'm making a big assumption, but if DL / Targus is working with Dell on the USB-C dock, do you know when that might be available?

Terry

terrymrowley · 01-15-2016, 10:43 PM

I believe I have discovered the problem - the Dell XPS 13 Touch (model 9350) has 2 USB 3.0 ports. The USB port on the right side is a "PowerShare" port according to Dell. When I have the Targus dock plugged into that USB port I experience the issue, however I've had the USB cable plugged into the port on the left side of the laptop (a non-PowerShare port) for 2 days and have not had any problems.

Today I plugged the USB into the right side PowerShare port and the problem occurred twice within 10 minutes. Looks like PowerShare is causing an issue.

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01-14-2016, 03:29 PM	#2
terrymrowley Junior Member Join Date: Jan 2016 Posts: 6	Hello James, I submitted that twice and person named Jakob Malek has responded / is working the issue which he said he elevated to Engineering. I don't want to duplicate your effort but I'm happy to generate and provide that again. Please let me know and I'll upload that file. Terry

01-14-2016, 03:53 PM	#4
terrymrowley Junior Member Join Date: Jan 2016 Posts: 6	James, I'm making a big assumption, but if DL / Targus is working with Dell on the USB-C dock, do you know when that might be available? Terry

01-15-2016, 10:43 PM	#5
terrymrowley Junior Member Join Date: Jan 2016 Posts: 6	I believe I have discovered the problem - the Dell XPS 13 Touch (model 9350) has 2 USB 3.0 ports. The USB port on the right side is a "PowerShare" port according to Dell. When I have the Targus dock plugged into that USB port I experience the issue, however I've had the USB cable plugged into the port on the left side of the laptop (a non-PowerShare port) for 2 days and have not had any problems. Today I plugged the USB into the right side PowerShare port and the problem occurred twice within 10 minutes. Looks like PowerShare is causing an issue.