Macbook 2015 12inch Retina with USB-C

[Carlo]

Originally Posted by 2MyCloud

I purchased with a Starch USB32DP4K to work with my LG Electronics UM95 34UM95C and Macbook 2015 12inch Retina with USB-C and El Capitan.

I does not work with my Apple Macbook, tried with DisplayLink 2.5 driver.

I tried with Windows machine, same adapter, same monitor, everything works fine.

Any suggestions? Is this product compatible with a Macbook 12m using USB-C?

Thanks

Ashley

Hi Ashley,

The debug information should tell us quite clearly what the problem is.
Please follow the instructions here: http://support.displaylink.com/knowl...to-displaylink

Cheers,
Carlo

[2MyCloud]

Sorry - Not sure what I am looking for.

I have attached the debug files.

Can you help?

Thanks

Ashley

[Carlo]

The SW seems to be crashing for an unknown reason.

Can you please check in /Library/Logs/DiagnosticReports/ if there is any DisplayLinkManager*.crash file? In case please send to us.

Thank you!
Carlo

[2MyCloud]

Does this help?

I am using El Capitan 10.11.4 (15E65).

[2MyCloud]

For some reason I missed it off the previous post. Attached is a crash file.

[Carlo]

Originally Posted by 2MyCloud

For some reason I missed it off the previous post. Attached is a crash file.

Thank you this definitely looks like an issue we know about. We have a fix and we "just" need to put it in a release for you.
Can't get you any dates sorry we'd like to do this ASAP.

Kind regards,
Carlo

[2MyCloud]

Thanks for the update.

This is a big issue, Apple called me requesting some system info. We have 10 people in our office who can no longer use their USB Display Adapter. This doesn't bode well for StarTech and DisplayLink.

Happy to test, something is better than nothing!