Startup Issues

CABeson · 02-29-2016, 01:15 PM

Thank you for taking a month to basically say it is another vendor's issue. Great support...................

AlbanRampon · 03-01-2016, 01:49 PM

You are welcome.

For urgent issues in the future, please contact the manufacturer for help on their product.
Alternatively, like with any company, you are encouraged to create a technical support ticket where there is a guarantee of reply.

CABeson · 03-01-2016, 01:56 PM

Funny thing is, I also have a Dell manufactured docking station that requires your "technology" to function while connecting to the workstation. Same exact issue... so two vendors created faulty products but DisplayLink has no influence on that when that is the sole commonality....? Where is your phone number to open a support ticket?

AlbanRampon · 03-01-2016, 02:09 PM

I invite you to read Targus blog on the specific ITEM#51 issue description.
http://ktqinc.com/2015/01/16/targus-...em-51-defects/

Then, when you are ready, I invite you to read our FAQ on elements we will need to investigate your problem.
The more information you give from the onset, the fewer emails we will have to exchange, the fewer tries we will have to do.
When we don't have logs, we can only do some general informed guesses based on the information provided at the time... Yes, a guess can be wrong.
http://support.displaylink.com/knowl...to-displaylink

Telephone support is via Dell and Targus.

CABeson · 03-01-2016, 02:19 PM

"Elements needed to investigate problem".... I asked in my FIRST post which logs I needed to provide and oh my goodness beyond belief, there was no direction or response regarding that question.

I was questioning this because what is the point in attaching the logs when I finally get everything working so of course everything will appear OK.

I've read other posts in the forum for so many various issues... DisplayLink basically just dicks around and gives everyone the run around. It is beyond frustrating. Farewell DisplayLink, I will avoid dealing with you in all aspects possible.

AlbanRampon · 03-01-2016, 02:28 PM

How to gather logs is in my forum signature and is therefore pasted to every posts I make.
I don't ask for logs when the description given favours a hardware fault.

03-01-2016, 01:49 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	You are welcome. For urgent issues in the future, please contact the manufacturer for help on their product. Alternatively, like with any company, you are encouraged to create a technical support ticket where there is a guarantee of reply. __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

03-01-2016, 02:09 PM	#4
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	I invite you to read Targus blog on the specific ITEM#51 issue description. http://ktqinc.com/2015/01/16/targus-...em-51-defects/ Then, when you are ready, I invite you to read our FAQ on elements we will need to investigate your problem. The more information you give from the onset, the fewer emails we will have to exchange, the fewer tries we will have to do. When we don't have logs, we can only do some general informed guesses based on the information provided at the time... Yes, a guess can be wrong. http://support.displaylink.com/knowl...to-displaylink Telephone support is via Dell and Targus. __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

03-01-2016, 02:28 PM	#6
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	How to gather logs is in my forum signature and is therefore pasted to every posts I make. I don't ask for logs when the description given favours a hardware fault. __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

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02-29-2016, 01:15 PM	#1
CABeson Junior Member Join Date: Jan 2016 Posts: 5	Thank you for taking a month to basically say it is another vendor's issue. Great support...................

03-01-2016, 01:56 PM	#3
CABeson Junior Member Join Date: Jan 2016 Posts: 5	Funny thing is, I also have a Dell manufactured docking station that requires your "technology" to function while connecting to the workstation. Same exact issue... so two vendors created faulty products but DisplayLink has no influence on that when that is the sole commonality....? Where is your phone number to open a support ticket?

03-01-2016, 02:19 PM	#5
CABeson Junior Member Join Date: Jan 2016 Posts: 5	"Elements needed to investigate problem".... I asked in my FIRST post which logs I needed to provide and oh my goodness beyond belief, there was no direction or response regarding that question. I was questioning this because what is the point in attaching the logs when I finally get everything working so of course everything will appear OK. I've read other posts in the forum for so many various issues... DisplayLink basically just dicks around and gives everyone the run around. It is beyond frustrating. Farewell DisplayLink, I will avoid dealing with you in all aspects possible.