Issue with undocking and unaccessible display

Adam Kaleta · 03-08-2016, 02:17 PM

Hello alphadog00

Thanks for your report.
Could you please gather logs when next time when you hit this problem.
Please follow this instruction to get Support Tool and gather logs.

In addition to the logs gathered with Support tool - at the moment of failure could you please examine your Console/System Diagnostic Reports and/or Console/User Diagnostic Reports if contain any recent DisplayLink dump files? If yes please also attach them to the gathered logs zip file.

In the meantime we will try to reproduce your problem on our side.

Thanks
Adam

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03-08-2016, 02:17 PM	#4
Adam Kaleta DisplayLink Tech Support Join Date: Aug 2011 Posts: 17	Hello alphadog00 Thanks for your report. Could you please gather logs when next time when you hit this problem. Please follow this instruction to get Support Tool and gather logs. In addition to the logs gathered with Support tool - at the moment of failure could you please examine your Console/System Diagnostic Reports and/or Console/User Diagnostic Reports if contain any recent DisplayLink dump files? If yes please also attach them to the gathered logs zip file. In the meantime we will try to reproduce your problem on our side. Thanks Adam