New Windows 10 install - Only USB hub

[AlbanRampon]

Good afternoon,
There is no trace of a device with DisplayLink technology ever seen on the bus.
Is your Windows 7 machine also in USB3?
Could you try with a USB2 cable on that USB2 machine to try and force USB2 throughout?
Finally, would you have the ability to run the support tool on the Win7 machine? Even if the driver is not installed, our logs will tell me how the device introduces itself and if there are USB errors.
Without any device being seen, Windows won't assign the DisplayLink driver so there is no point in installing/removing our drivers until we get the enumeration to work. I do see an error in January with unrecognised device (Unknown USB Device (Device Descriptor Request Failed)). Can you check if it's here when you plug your dock?
Kind regards,
Alban