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Old 05-23-2016, 04:08 PM   #1
Joachim Martillo
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Join Date: May 2016
Posts: 21
Default Turning off secure boot

Turning off secure boot in the BIOS solved the problem. I will probably try signing the driver later.

The first time the system came up after secure boot was turned off, I got the following error when I tried to configure the display settings.

Cannot open “Display” settings, error “Could not get screen information”

Doing the following --

sudo apt-get install --reinstall ubuntu-desktop

-- and then rebooting solved that problem.

Below is the output from lsusb. I believe I saw two DisplayLink drivers when I used the old driver with Ubuntu 15.10.

algotrader@algotrader-XPS-13-9350:~$ lsusb
Bus 002 Device 003: ID 17e9:436c DisplayLink
Bus 002 Device 002: ID 05e3:0612 Genesys Logic, Inc.
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 009: ID 0bda:5682 Realtek Semiconductor Corp.
Bus 001 Device 007: ID 04f3:20d0 Elan Microelectronics Corp.
Bus 001 Device 005: ID 8087:0a2b Intel Corp.
Bus 001 Device 003: ID 05e3:0610 Genesys Logic, Inc. 4-port hub
Bus 001 Device 010: ID 0781:5530 SanDisk Corp. Cruzer
Bus 001 Device 011: ID 046d:0a29 Logitech, Inc. H600 [Wireless Headset]
Bus 001 Device 006: ID 046d:0a29 Logitech, Inc. H600 [Wireless Headset]
Bus 001 Device 004: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 002: ID 05e3:0610 Genesys Logic, Inc. 4-port hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
algotrader@algotrader-XPS-13-9350:~$

The sound settings are somewhat confused, but I doubt that problem has any connection with the display link driver.
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Old 05-29-2016, 12:42 PM   #2
Joachim Martillo
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Join Date: May 2016
Posts: 21
Default Could not get screen information

After the multiple displays began working, I could not configure them because settings>hardware>displays responds with "could not get screen information".

I googled this problem and generally the suggestions involved invoking the following.

sudo apt-get install --reinstall ubuntu-desktop

This proposal may help accidentally, but after sorting out the various variants of gnome and experimenting, it seems that "settings>hardware>displays" is actually looking for appearance information, which has been removed from settings in the latest version of the gnome desktop configuration system.

If one clicks on the desktop background to get a menu including change desktop background and then clicks on change desktop background, appearance configuration pops up, and then one can choose "all settings" at which point displays works, and one can configure the multiple displays.
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dell d1000, dell d3100, dell xps13, driver-1.1.62, ubuntu 16.10

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