Toshi Dynadock 4K Install Failing

Software present: Yes, I checked it is there.
A dock connected: Yes, I checked it is recognised.
A monitor is connected: No. There is no monitor detected as plugged in by the dock. So there is no monitor identification read (EDID) and no monitor reported to the computer and the dock just waits.

Ed McD · 06-15-2016, 05:10 AM

Alban, I've followed your instructions to the letter several times. The last time, after uninstall, I searched the hard drive for any items that said "DisplayLink." The search located a number of small files and folders. I tried to delete as many as I could. Then I ran the cleaner, rebooted, and ran the cleaner again and rebooted. I then re-installed 7.9 M7 as instructed. At the end, after it asked to connect the dock, which I did, i tried to configure the display as a "custom" display, adding a monitor, but the software found no dock and no monitor. No icon appears in the taskbar. The list of "apps" has no mention of DisplayLink at all.

I've run the Support Tool again. The zip file is attached.

Ed McDevitt

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