Toshi Dynadock 4K Install Failing

[AlbanRampon]

Hello Ed,

Thank you for that.
On that version of our software, the icon will only be displayed when everything is working:

1. Software present: Yes, I checked it is there.
2. A dock connected: Yes, I checked it is recognised.
3. A monitor is connected: No. There is no monitor detected as plugged in by the dock. So there is no monitor identification read (EDID) and no monitor reported to the computer and the dock just waits.

May I advise you check the cables between the dock and the monitor?
You could try with another cable. If nothing happens, then there is a hardware fault with the hotplug detection in the Dynadock.

Kind regards,
Alban