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Old 06-28-2016, 08:07 AM   #2
AlbanRampon
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Join Date: Sep 2015
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Hi Jeff,

Thank you for the logs and description, most helpful.

Are you using a USB Y-cable with this product?
If not, do you have an externally powered USB hub?

From the description, it sounds like a brown-out issue. More power needed than a single port can deliver, so voltage drops, the screen switches off before starting again...

The fact that the device drops from the USB, and Device Manager rules out a driver problem: before Windows knows which drivers to assign to a device, it needs to see that device.

Kind regards,
Alban
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Alban Rampon
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