DisplayLink 8.0 M0 Corporate Install Deployment Changes?

AlbanRampon · 08-08-2016, 06:50 PM

Hi Andy,
zip posted here can only be downloaded by DisplayLink employees.
But you can send this to technical_enquiries at ourdomain dot com referring to this thread. I haven't been dealing with tickets much lately so my colleague Wim is likely to pick it up.
I've just been made aware of an issue on the 8.0 M0 + 8.0 M1 corporate installer from our dev team and it may be related...
The scenario you are describing is part of our tests as it's the most basic upgrade path.
Thank you,
Alban

AlbanRampon · 08-09-2016, 07:24 AM

We have discovered an issue preventing the removal of 8.0 M0 and 8.0 M1 corporate installations or upgrading from them to other versions without the cleaner.

I have removed them from our website as I don't believe this is acceptable.

Once I have received your log files, I'll file a bug for that one as well.

atomicd10 · 08-09-2016, 05:19 PM

Attached are the log files associated with a freshly imaged computer that had 7.9 M7 installed after it was imaged, and then once all of the MS updates and whatnot were installed the DisplayLink tool was executed to enable logging and the 8.0 M0 upgrade was performed.

In Device Manager what was interesting is that it showed the USB3 dock as having version 8 of the driver installed initially, but after a couple of minutes the driver version reverted back to 7.9 and remained at 7.9 even after a reboot. However, oddly the DisplayLink network driver remained at 8.0.

Note that the attached zip file has been encrypted; I will PM you the password.

Thank you for all of your help with this and for looking into this issue!

- Andy

Kubam · 08-11-2016, 09:55 AM

Hello Andy,
I suspect some interaction with Windows Update mechanism. Can I ask you try exactly the same scenario but without internet connection (or preferably any network connection)? Of course machine needs to be clean from DL drivers so please run cleaner before the tests. Without internet connection, WU mechanism will not work and we can see whether there is any interaction with it. Thanks in advance.
BR,
Kuba

AlbanRampon · 08-11-2016, 01:03 PM

Hi Andy,

We have the root cause... A bug in Windows Update (WU) for Win10 we reported about 1y ago!

Windows Update doesn't look at version but (signature) dates.
Because 7.9 M7 was signed after 8.0 M0, you install 8.0 M0 correctly but WU overwrites it.

Now we understand, I can safely redistribute 8.0 M1 which was signed after.
I will do this in a few hours and post a reply when done.

Thanks for your patience whilst we are looking into it!
Alban

atomicd10 · 08-14-2016, 06:33 PM

Thank you for the update!

We will try out the 8.0 M1 release as soon as it's made available.

This may be related; is the corporate logon page disabled for the time being? I can't seem to log into the corporate download area using several different computers and browsers, it just redirects back to the login page without displaying any sort of error message.

atomicd10 · 08-19-2016, 07:03 PM

Thank you for all of the help with these issues! I must say, I am very happy with the changes made to the corporate installer with version 8.0 M1; it has made our deployment and updates FAR easier and has resolved quite a few deployment issues we used to have with versions 6 through 7. Thanks again!

PS - If you can't tell, 8.0 M1 now works exactly like the documentation states.

08-08-2016, 06:50 PM	#1
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hi Andy, zip posted here can only be downloaded by DisplayLink employees. But you can send this to technical_enquiries at ourdomain dot com referring to this thread. I haven't been dealing with tickets much lately so my colleague Wim is likely to pick it up. I've just been made aware of an issue on the 8.0 M0 + 8.0 M1 corporate installer from our dev team and it may be related... The scenario you are describing is part of our tests as it's the most basic upgrade path. Thank you, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

08-09-2016, 07:24 AM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	We have discovered an issue preventing the removal of 8.0 M0 and 8.0 M1 corporate installations or upgrading from them to other versions without the cleaner. I have removed them from our website as I don't believe this is acceptable. Once I have received your log files, I'll file a bug for that one as well. __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

08-11-2016, 01:03 PM	#5
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hi Andy, We have the root cause... A bug in Windows Update (WU) for Win10 we reported about 1y ago! Windows Update doesn't look at version but (signature) dates. Because 7.9 M7 was signed after 8.0 M0, you install 8.0 M0 correctly but WU overwrites it. Now we understand, I can safely redistribute 8.0 M1 which was signed after. I will do this in a few hours and post a reply when done. Thanks for your patience whilst we are looking into it! Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

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08-11-2016, 09:55 AM	#4
Kubam Member Join Date: Feb 2015 Posts: 51	Hello Andy, I suspect some interaction with Windows Update mechanism. Can I ask you try exactly the same scenario but without internet connection (or preferably any network connection)? Of course machine needs to be clean from DL drivers so please run cleaner before the tests. Without internet connection, WU mechanism will not work and we can see whether there is any interaction with it. Thanks in advance. BR, Kuba

08-14-2016, 06:33 PM	#6
atomicd10 Junior Member Join Date: Sep 2012 Posts: 16	Thank you for the update! We will try out the 8.0 M1 release as soon as it's made available. This may be related; is the corporate logon page disabled for the time being? I can't seem to log into the corporate download area using several different computers and browsers, it just redirects back to the login page without displaying any sort of error message.

08-19-2016, 07:03 PM	#7
atomicd10 Junior Member Join Date: Sep 2012 Posts: 16	Thank you for all of the help with these issues! I must say, I am very happy with the changes made to the corporate installer with version 8.0 M1; it has made our deployment and updates FAR easier and has resolved quite a few deployment issues we used to have with versions 6 through 7. Thanks again! PS - If you can't tell, 8.0 M1 now works exactly like the documentation states.