Displaylink driver 8.0 M.0 Mouse & Keyboard Lag

[mag]

I wanted to start a new thread but since this one quite fitst I'll write it here.

I use Dell E5550 notebook just got the Dell D1000 dock for it.
The OS is Windows 10 64-bit Anniversary edition (version 1607, build 14393.51)
I've got one monitor (vi HDMI), mouse, keyboard and LAN connected to the dock.

First I installed the driver from here:
http://www.dell.com/support/home/us/...-d1000/drivers
The link to the file (if the current one is later replaced by newer version):
http://downloads.dell.com/FOLDER0372...-47MTD_ZPE.exe
The driver version is claimed to be: 7.9.1612.0 and its release notes also mention it's the 7.9 M7 release, however 7.9 M7 drivers available at http://www.displaylink.com/downloads/windows are 7.9.1589.0 so this may be something like a Dell specific version, or just some minor update within the 7.9 M7 release.

Installation complained that my Windows version is not compatible etc, but I let it continue and see how it goes.
After the installation completed I was told to connect the dock so I did that, it was recognized etc, the external monitor went on and it was possible to finalize the setup. So far so good.
However shortly afterwards the external display went off and it was obvious something strange was happening. Later I found it was because the Windows decided to update the drivers from Windows Update - but more on that later. I restarted the OS after some time and everything seemed to work again.

However there was noticeable lag at the beginning of mouse cursor movements (not all, just some, like in 20% of cases or so) and also similar lag on displaying the input from the keyboard. That was quite annoying so I tried to look for some possible solutions.

I tried tips from here: http://support.displaylink.com/knowl...ncy-desktop-pi but nothing of that helped. I also found some other tips elsewhere but none of them helped either. Then I started to experiment with different drivers because when I had that version 7.9.1612.0 from the Dell website installed for a while (before it was replaced with some version 8.0 from Windows Update) it didn't seem to lag.

First I tried the 8.0 M1 from http://www.displaylink.com/downloads/windows but it was lagging as well and it was also quickly replaced with different 8.0 from Windows Update.

Then I tried the 7.9.1612.0 from the Dell website again and it didn't really lag, but Windows again replaced it with 8.0 from Windows Update.

So it seemed the 7.9.1612.0 would be the best one for now (despite it not being declared fully compatible with Windows 10 Anniversary update), but the problem was how to prevent the Windows Update from replacing it..

Naturally I started here: https://support.microsoft.com/en-us/kb/3073930

First I tried to roll back the driver for all relevant devices that I found in the device manager (display driver, network adapter, sound driver). I could do that and that got the to the right versions, but unfortunately the external display didn't work after that (the display adapter was "working properly" but the display wasn't detected).

Next I tried the "Show or hide updates" troubleshooter. After some hassle (I had to be quick because Windows was able to replace the driver very quickly and hiding that update after the driver roll back didn't work for a new driver install) I managed to hide the "DisplayLink driver update for DisplayLink USB Device" update so the display driver stopped being silently updated. However the DisplayLink drivers update (at Windows Update) seems to consist of at least 2 parts - the 1st one that I just mentioned and the 2nd one for sound and ethernet devices and the problem is that the 2nd one never appeared anywhere and therefore I was unable to block it via the "Show or hide updates" troubleshooter. Simply those drivers were still being silently updated regrdless of the "DisplayLink driver update for DisplayLink USB Device" being already blocked. As a result when the display driver was at version 7.9 and the sound and ethernet drivers were then updated to version 8.0 the external display didn't work again.

Because I was dealing with another "silent driver update" case previously, I did know that Windows first downloads those driver packages to C:\Windows\SoftwareDistribution\Download\ then unpacks them and performs the driver update - so I went to that directory, deleted all of its contents, recreated the issue with the silent driver update again and noted all files and directories created there. Then I created empty files with the same names in there, removed write permissions for system on them, reinstalled the 7.9.1612.0 drivers cleanly again and that finally seemed to do the trick - now all drivers stay at that version 7.9 and there's really no lag finally. However I'm afraid that once some updated drivers are offered via Windows Update they will be silently replaced again.

So long story short:

- with Windows 10 64-bit Anniversary update
- all current 8.0 drivers lag for me
- the 7.9.1612.0 driver from the Dell website doesn't lag
- Windows Update is a nightmare with its silent driver updates in Windows 10, you have to put really a lot of effort into blocking it sometimes as even the "Show or hide updates" troubleshooter isn't able to catch all such updates and "roll back driver" isn't also always the way to go

Note that I'm not sure which version of drivers does Windows Update currently offer (I'm just happy to finally get rid of it - at least for now), but those version numbers were slightly lower than those of the 8.0 M1, so it might be 8.0 M0 or so.

Hope this helps

[AlbanRampon]

Hello,
There is a very good reason why the audio and Ethernet drivers are packaged with the rest. If versions don't match then things can't talk to each other...
The version 7.9.1612.0, is the package build, not the version of the driver it includes. Manufacturers like Dell decides of options they want in the docks they make, and the branding of the installer. That's why the package build number is different than the generic package you have from our site. Inside is the same: 7.9.1589.0 USB driver and host software (you can look at the release notes).

You mention "connecting a mouse to DisplayLink". This is impossible physically. DisplayLink chip cannot host devices. You connect your mouse to a USB hub in the dock. That USB hub is not DisplayLink. The DisplayLink chip is also connected to that hub. DisplayLink does not make any hub, adapter or dock, and DisplayLink driver cannot command the USB hub, or any device connected to it because Windows decides the driver to use based on the device I'd.
Should you decide to keep 7.9 M7, you will get severe failures when the new Intel/nvidia graphics driver are pushed to your machine. This is a promise, we and Microsoft have tested. You may not be able to login.
The help documentation is not really relevant to Redstone builds. As we use native OS support, we are limited by what we can do compared to before.

Are you in Replace, Clone or Extended desktop?
There is a Windows bug in Replace mode: Windows puts the graphics card to bed so it stops calculating pixels. The OS still uses the graphics card to compute the pixels to send to DisplayLink.
Can you reproduce the issue after uninstalling the primary graphics card driver and using the Microsoft Basic Graphics inbox driver?
What applications are running when you have the issue?
Is the issue addressed by a dock replug?
Is the D1000 connected in USB2 or USB 3?

I'm asking these questions to understand the root cause as we haven't noticed that yet and we need to get it to debug it... And I clearly don't get it , yet

We had a bug on recovery from sleep, this is fixed in 8.0.629.
If several versions of DL are installed at the same time (7.9 being installed over 8.0), they might have a duel.


Kind regards,
Alban

[microdave]

Alban, I get that you guys want to separate yourselves from these bugs since your hardware doesn't involve mouse inputs, but plain and simple the DisplayLink drivers are causing input lag on Win10 anniversary.

I'm using extended desktop, exact same set up as I was using prior to Win10 anniversary, except when I'm connected through DisplayLink my inputs are laggy, just as the others on this thread are commenting on.

Glad to provide you with any diag information you may need.

EDIT: Wait a minute, you guys totally do offer drivers for the USB docking station I'm using: http://plugable.com/drivers/displaylink

These drivers need an update.

[mag]

AlbanRampon: so I've done some more tests:

First as I tried to keep the drivers installation as clean as possible I always uninstalled drivers the following way:
- In Device Manager: uninstalled the display and ethernet adapters and sound controller from the dock device with the option "Delete the driver software for this device"
- In Device Manager: uninstalled the external keyboard and mouse as well
- disconnected the dock
- for the standalone driver packages (either from Your or Dell website) I also uninstalled the software from Programs and Features
- restarted
- run the DisplayLink Installation Cleaner
- restarted

From this state, I tested the following 3 driver packages, one by one (each one always from this "clean" state):
1. 7.9 M7 from Dell (Dock_DL_Win_A00_Setup-47MTD_ZPE.exe) with Windows Update drivers blocked
2. 8.0 M1 from Your website (DisplayLink USB Graphics Software for Windows 8.0 M1.exe) with Windows Update drivers blocked
3. 8.0 M0 (most likely) from Windows Update (installed by just connecting the dock and waiting for the drivers to install from Windows Update automatically

Both those 8.0 drivers did behave identically regarding the lag so I won't mention them separately in the following text.

1. Replace display mode (Show only on 2):
- 7.9 M7: no lag
- 8.0: lag

2. Extend display mode:
- 7.9 M7: no lag
- 8.0: no lag (the only case when the 8.0 drivers didn't exhibit that lag)

3. In Replace display mode, disconnect & reconnect the dock at runtime:
- 7.9 M7: no lag
- 8.0: lag

4. In Replace display mode, disconnect mouse from dock & connect it directly to the laptop USB port:
- 7.9 M7: no lag
- 8.0: lag

5. In Replace display mode, use the laptop builtin touchpad instead of the USB mouse:
- 7.9 M7: no lag
- 8.0: lag

All these tests were performed after a full system restart, no sleep & resume, no user applications were running, I just logged in and moved the mouse and watched what happens.

Dock was always connected via the USB 3.0 connection - always the same USB port.

All devices are wired, no wireless mouse or anything like that.

[EJD]

I have a Lenovo X1 Carbon, with 2 DiplayLink adapter monitors connected. on e is connected with Display port other is connected via USB with Plugable card. Since the Anniversary update the USB monitor is DOOOOG slow, anything i drag to that screen moves like slow motion. Other screens are fine. Prior to the Anniversary update everything worked like a rock star!! Uncertain what happened in coordination - however i assure you this has significantly changed and not for the better.

[VON]

Originally Posted by mag

AlbanRampon: so I've done some more tests:
...

Mag, thank you for the time you took to do all that. I know how you feel because your tests pretty much mirror mine, and with the same results. I am using a Plugable UD-3900 connected to a Dell XPS 9550. This problem is definitely driver and/or software (Windows + Updates) related.

The new drivers are definitely causing visual stuttering. The more there is happening on the screen the more consistent the lag gets, at least for me. I say visual because while the keyboard input will lag, the input does appear after a stutter. If the keyboard input itself were the lag then I think whatever was typed during the stutter would be lost. I could be wrong.

Windows Driver Foundation (WUDFHost.exe) appears to have something to do with this. CPU usage from it spikes when there is more going on such as video, cursor movement, or basically anything that is changing on the displays. I have tried disabling it in Services, but then the displays on the DisplayLink no longer work. Other devices continue to work without Windows Driver Foundation enabled, but the displays do not.

I disable Windows Updates anyway and will stick to 7.9 M7 until this issue is worked out.

[johnnewmun]

Alban - You can make excuses until the cows come home, but Mag is 100% accurate. I have spent far too many hours troubleshooting this problem thinking it was something other than DisplayLink, including having a Dell tech come out and go through my computer. As soon as I disconnect my mouse and monitors from the device that houses your DisplayLink chip, the problem completely goes away. I've done everything your troubleshooting says from disabling the Intel Thermal Framework and everything else you're trying to point a finger at, but in the end it is a DisplayLink problem, and it's as simple as that.

The problem is 100% related to both the new DisplayLink driver and Windows 10 Anniversary, and frankly it's driving me insane. I get a stutter/lag every few minutes for probably about a second, which NEVER happened before Windows 10 AU or before the last DisplayLink driver update. PLEASE get this fixed as soon as possible. It has to be one of the most irritating issues I have ever dealt with, having to constantly deal with a stutter/lag. For heaven's sake, it's not a coincidence that there are 10 people on this thread using different devices with the DisplayLink chip all having the same problem. Stop making excuses and fix the stupid problem.

Originally Posted by mag

AlbanRampon: so I've done some more tests:

First as I tried to keep the drivers installation as clean as possible I always uninstalled drivers the following way:
- In Device Manager: uninstalled the display and ethernet adapters and sound controller from the dock device with the option "Delete the driver software for this device"
- In Device Manager: uninstalled the external keyboard and mouse as well
- disconnected the dock
- for the standalone driver packages (either from Your or Dell website) I also uninstalled the software from Programs and Features
- restarted
- run the DisplayLink Installation Cleaner
- restarted

From this state, I tested the following 3 driver packages, one by one (each one always from this "clean" state):
1. 7.9 M7 from Dell (Dock_DL_Win_A00_Setup-47MTD_ZPE.exe) with Windows Update drivers blocked
2. 8.0 M1 from Your website (DisplayLink USB Graphics Software for Windows 8.0 M1.exe) with Windows Update drivers blocked
3. 8.0 M0 (most likely) from Windows Update (installed by just connecting the dock and waiting for the drivers to install from Windows Update automatically

Both those 8.0 drivers did behave identically regarding the lag so I won't mention them separately in the following text.

1. Replace display mode (Show only on 2):
- 7.9 M7: no lag
- 8.0: lag

2. Extend display mode:
- 7.9 M7: no lag
- 8.0: no lag (the only case when the 8.0 drivers didn't exhibit that lag)

3. In Replace display mode, disconnect & reconnect the dock at runtime:
- 7.9 M7: no lag
- 8.0: lag

4. In Replace display mode, disconnect mouse from dock & connect it directly to the laptop USB port:
- 7.9 M7: no lag
- 8.0: lag

5. In Replace display mode, use the laptop builtin touchpad instead of the USB mouse:
- 7.9 M7: no lag
- 8.0: lag

All these tests were performed after a full system restart, no sleep & resume, no user applications were running, I just logged in and moved the mouse and watched what happens.

Dock was always connected via the USB 3.0 connection - always the same USB port.

All devices are wired, no wireless mouse or anything like that.

[microdave]

Still getting major lag from this - it's affecting productivity in a big way. Is this something DisplayLink is looking at?

[BeLu]

Hello,
I am facing the same problem! Since the Win10 Anniversary Update I see many lags when using mouse and keyboard. I dont know if the lag comes from the input devices or from the video output (e.g. never checked if videos do lag also without input). I can also see high CPU load of "Windows Driver Foundation - Benutzermodus-Treiberframework-Hostprozess" ( WUDFHost.exe ) since the update. I already tried to completely uninstall the DisplayLink software using the cleaner tool and reinstall the latest 8.0 M1 software but still facing the same lags.

Never had any problem before the Win10 Anniversary Update.

My Setup:
Dell XPS 13 9350 (Service-Tag: J0KWL72)
Dell USB3.0 dock D3100
2 Monitors connected in extended mode (One via DisplayPort, One via HDMI)
Notebook Monitor closed while connected to the Dock

I always made all updates coming through the Dell Update and Dell Command Update software, so Drivers and Firmware should be up-to-date.

I really hope there quickly comes an update which eliminates these lags, as it is really annoying!

Best regards

EDIT: Just found the following answer of some DisplayLink-Technican

Originally Posted by Wim

Hi

We are aware of this issue and it should be fixed in V8.0 M2, released at the end of August.

Thanks

Wim

Hopefully this will fix the problem end of August...

[AlbanRampon]

Hey microdave,
Would you please be able to provide log files as described in my forum signature so I can look into it?
Kind regards,
Alban

Originally Posted by microdave

Still getting major lag from this - it's affecting productivity in a big way. Is this something DisplayLink is looking at?