Windows 10 1607 black screen after update

[AlbanRampon]

I'm sorry Pavel, I missed it. Thank you for asking!

I see you had a USB Mass Storage recognised during log gathering. Did you have a USB key or is it from the Lenovo USB Dock?
You can check in Device Manager if you see entries "USB Mass Storage Device", then the Lenovo dock implements a dual USB configuration which is not compatible with the Windows 10 USB driver used because it cannot switch configuration.

It doesn't look like this is a product based on our DL-1x0 products which we had a bug and fixed in 8.0 M2 under final prepartion.
There are several generations using that Product ID, if I am correct, this one seems to be from about 2010.

Originally Posted by Pavel

AlbanRampon, аnd what about me? I've attached my troubleshooting logs some posts ago.

[Pavel]

Originally Posted by AlbanRampon

I'm sorry Pavel, I missed it. Thank you for asking!

I see you had a USB Mass Storage recognised during log gathering. Did you have a USB key or is it from the Lenovo USB Dock?
You can check in Device Manager if you see entries "USB Mass Storage Device", then the Lenovo dock implements a dual USB configuration which is not compatible with the Windows 10 USB driver used because it cannot switch configuration.

It doesn't look like this is a product based on our DL-1x0 products which we had a bug and fixed in 8.0 M2 under final prepartion.
There are several generations using that Product ID, if I am correct, this one seems to be from about 2010.

Thanks for quick answer!
This USB Mass Storage Device is my USB HDD Seagate. It is connected to another USB port of my laptop (not USB port on the Lenovo dock). In previous version of Windows 10 this configuration works fine. But I can try to disconnect my USB HDD and see what happens.
My dock is Lenovo USB 2.0 Port Replicator with Digital Video (0A33942* - United States). I can not find any information about DL chip inside it.

[AlbanRampon]

Ok Pavel, found it Product ID 01E6.
I see the Seagate as E:
But I see another one as F: which is Flash memory.
Because of the product ID, it looks like you have an autoinstall/Mass Storage we don't have a solution for today. Could you please send an email to technical_enquiries our our domain.com?
I'll send you 8.0 M2, but I am not really optimistic.

Originally Posted by Pavel

Thanks for quick answer!
This USB Mass Storage Device is my USB HDD Seagate. It is connected to another USB port of my laptop (not USB port on the Lenovo dock). In previous version of Windows 10 this configuration works fine. But I can try to disconnect my USB HDD and see what happens.
My dock is Lenovo USB 2.0 Port Replicator with Digital Video (0A33942* - United States). I can not find any information about DL chip inside it.

[sub4]

Hello,

I am expieriencing the same issues after Windows 1607 update. Black screen on my Monitor connected via a HP USB2 Dock.

Tried your suggestions with driver uninstalling and also used the EndUser-Cleaner. No success.

I attached my logfiles. Thanks in advance for your help.

Regards
Thomas

[AlbanRampon]

Hello Thomas,
Thanks for the logs and description.
Can you please try 8.0 M2?
Your device doesn't look like it has Mass Storage. If that's correct, then it will work with 8.0 M2.
Kind regards,
Alban

Originally Posted by sub4

Hello,

I am expieriencing the same issues after Windows 1607 update. Black screen on my Monitor connected via a HP USB2 Dock.

Tried your suggestions with driver uninstalling and also used the EndUser-Cleaner. No success.

I attached my logfiles. Thanks in advance for your help.

Regards
Thomas

[Pavel]

Originally Posted by AlbanRampon

Ok Pavel, found it Product ID 01E6.
I see the Seagate as E:
But I see another one as F: which is Flash memory.
Because of the product ID, it looks like you have an autoinstall/Mass Storage we don't have a solution for today. Could you please send an email to technical_enquiries our our domain.com?
I'll send you 8.0 M2, but I am not really optimistic.

Ok, I just installed R8.0 M2 you sent me and nothing happens. The monitor remains black.

[AlbanRampon]

Originally Posted by Pavel

Ok, I just installed R8.0 M2 you sent me and nothing happens. The monitor remains black.

Hi Pavel, it means you have a device with Mass Storage then. We don't have a solution at the moment as it needs switching USB configuration and this is not supported by the Windows 10 USB driver we use.

[tlh119]

Hello,

I, too, am having the black screen with no option to clone/extend my display after installing the Windows 10 Anniversary update. I have attached the diagnostic files. Hopefully, you can provide a solution. Thank you.

[AlbanRampon]

Hello tlh119,
I'm sorry, this device is too old and I don't have it in my database.
Can you check if you have a mass storage which is not from another USB key you plugged in your computer?
Alternatively, install the 8.0 M2 previously linked and, if you get your monitor back, then it was NOT a mass storage.
Kind regards,
Alban

Originally Posted by tlh119

Hello,

I, too, am having the black screen with no option to clone/extend my display after installing the Windows 10 Anniversary update. I have attached the diagnostic files. Hopefully, you can provide a solution. Thank you.